Laughlin Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 5.0)
Below average in TN · Meets national RN staffing standard · Above recommended total nurse staffing · $9,770 in fines
What this means for your family
While many families report a clean environment and friendly staff, there are recurring, serious concerns regarding responsiveness to call buttons and medication management. If you choose this facility, it is critical that you or a family member are present frequently to monitor care, especially regarding medication administration and basic hygiene needs.
Google Reviews
Google Reviews
35 reviews on Google“Laughlin Health Care Center receives a high volume of positive reviews praising the facility's cleanliness and the friendliness of the staff. However, there are serious, recurring reports of neglect, including ignored call buttons, poor medication management, and inadequate nutrition for residents requiring specialized care. Families should be aware of a significant disparity between the general positive feedback and the critical experiences reported regarding patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and approachable staff
- Effective post-surgery rehab support
- Helpful communication with families
Concerns
- Slow or ignored response to call buttons (mentioned by 3 reviewers)
- Inadequate medication management and administration (mentioned by 2 reviewers)
- Poor nutritional quality and lack of specialized dietary support (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily care plans for residents?
- 2With your high staffing rating, how do you ensure that call buttons are answered promptly and that residents' needs are met in a timely manner?
- 3Could you walk me through your current process for medication management to ensure accuracy and consistency for residents?
- 4I understand that nutrition is a key part of health; what steps are you taking to improve the quality of meals and accommodate specialized dietary needs?
- 5Given the recent focus on facility improvements, what specific protocols have been put in place to address the health inspection findings and ensure a higher standard of care?
- 6What does a typical social calendar look like here, and how do you encourage residents to participate in daily activities?
Personalized based on this facility's data
Key Review Excerpts
“The care Laughlin Healthcare gave our Dad (Michael Brown) was wonderful! They were good with keeping his spirits up as he always liked to joke around. They allowed him to have personal items to help him feel at home.”
“My dad had a short stay here for some recovery and he was treated very well and the staff was very helpful in assisting my sister and I with figuring out what our next steps should be.”
“My grandfather was a resident there and ended up with a UTI and hospitalized almost septic, upon his return we found out they had not given him his meds in 3 days claiming he couldnt swallow them but made not attempts to change the way the meds were given.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2023 survey revealing significant deficiencies in care planning, safety supervision, and resident rights, though the facility has corrected these issues. The facility shows recurring problems with care planning and assessment, fire safety systems, and infection control across multiple surveys from 2018 to 2023. While all deficiencies have correction dates, the pattern suggests ongoing operational challenges that families should discuss during visits.
Oct 5, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 5, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 8, 2020Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 19, 2018Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Oct 5, 2023
$4,885
Fine
Oct 5, 2023
$4,885
Payment Denial
Oct 5, 2023
21-day denial
Ownership & Operations
Who Operates This Facility
Laughlin Health Care Center
government
Chain Affiliation
Ahava Healthcare
16 facilities nationwide
Chain avg rating: 2.5/5 · Rank 11 of 15
Ownership & Management
Owners
Laughlin Operations Group Holdco LLC
Owner · Organization
Niederman, Anshel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit laughlinctr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Life Care Center of Greeneville
< 1 miNursing Home · Greeneville, TN
Signature Healthcare of Greeneville
1.9 miNursing Home · Greeneville, TN
Durham-Hensley Health and Rehabilitation
8.8 miNursing Home · Chuckey, TN