Signature Healthcare at Parkwood
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
This facility is frequently praised for its therapy department and engaging social activities, making it a potential candidate for short-term rehab. However, families must be aware of serious, recurring reports regarding neglect and poor responsiveness to basic needs. I strongly recommend conducting unannounced visits during off-hours and weekends to verify the level of care and staff attentiveness.
Google Reviews
Google Reviews
67 reviews on Google“Signature Healthcare at Parkwood receives a high volume of positive reviews praising its therapy department, friendly staff, and engaging activities. However, there are recurring, serious reports of neglect, poor communication, and failure to meet basic care needs, particularly regarding hygiene, dietary requirements, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging and active social programs
- Warm and compassionate nursing staff
- Clean and well-maintained facility
Concerns
- Unresponsive to call lights and basic assistance needs (mentioned by 3 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 2 reviewers)
- Neglect regarding hygiene, nutrition, and weight monitoring (mentioned by 2 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you apply that same level of responsiveness to family concerns or questions that arise during a resident's stay?
- 2With the facility's strong focus on physical and occupational therapy, how do you ensure that residents receive consistent daily assistance with hygiene and nutrition while they are participating in these programs?
- 3Given the recent focus on maintaining high standards in your health inspections, what specific steps is management taking to improve communication and follow-up with families regarding their loved one's care plan?
- 4I’ve read great things about your social programs; could you walk me through how you encourage residents to participate in these activities while ensuring their individual daily needs are still being met?
- 5What protocols do you have in place to ensure that personal belongings are tracked and protected, especially during transitions or room changes?
- 6How does your nursing team prioritize and manage call lights to ensure that residents receive timely assistance, even during busier times of the day?
Personalized based on this facility's data
Key Review Excerpts
“She had to use the restroom, and was unable to go without help, due to her major back surgery she had just a few days earlier, and she said she screamed for an hour for any nurse for help with doing that”
“My mother was admitted for PT/OT services. When we visited her she often commented how wonderful the therapy department and nursing staff was to her. She was able to regain her strength and return home to us fairly quickly.”
“The staff have always been great to my mother who has been a resident in the memory care unit for almost three years. During the COVID19 pandemic, I feel they have been extra cautious with the health and safety of the residents and staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 10 of 40 deficiencies stemming from family reports. The facility has recurring issues with resident safety and accident prevention, medication management, and care planning that appear across multiple surveys from 2022 to 2025, suggesting persistent problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas raises concerns about sustained quality improvements.
Mar 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 6, 2026Routine1
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Feb 17, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Mar 22, 2024Complaint2
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Feb 6, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Feb 6, 2024
$8,018
Payment Denial
Feb 6, 2024
16-day denial
Ownership & Operations
Who Operates This Facility
Signature Healthcare at Parkwood
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 22 of 70
Ownership & Management
Owners
Jackson County Schneck Memorial Hospital
Owner · Organization
Rapp, Roland
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Smedra, Ira
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Steier III, Elmer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stigler, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wintner, Jacob
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wortley, Mark
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit shcatparkwood.com
Medicare data downloads
Original nursing home datasets
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