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Nursing HomeMedicaid Investigative

Shuksan Rehabilitation and Health Care

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1530 James Street, York · Bellingham, WA 9822552 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 12 Google reviews

5
4
3
2
1
Shuksan Rehabilitation and Health Care Nursing Home in Bellingham, WA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (24 vs median 14)
  • High RN turnover (82%)

Bottom 25% in WA · Meets national RN staffing standard · Worst in HYATT FAMILY FACILITIES chain · $73,622 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for those prioritizing high-quality physical and occupational therapy, as the clinical staff is consistently praised for their attentiveness. While the building itself is showing its age, the supportive social services team and caring nursing staff make it a strong option for recovery; just be prepared for an older, worn environment.

Google Reviews

Google Reviews

12 reviews on Google
Shuksan Rehabilitation and Health Care receives high praise for its dedicated physical and occupational therapy teams and supportive nursing staff, particularly for short-term rehab patients. While the facility is described as physically aged and worn, families and patients consistently highlight the compassionate nature of the staff and the effectiveness of the social services department.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean8.0ActivitiesN/AMeds9.0MemoryN/AComms9.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Proactive and supportive social services
  • Strong medication management

Concerns

  • Facility infrastructure is old and worn (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02017(1)3.52018(4)5.02023(3)5.02024(2)4.52025(4)

Distribution · 14 analyzed

5
9
4
3
3
1
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's history of 24 health inspection deficiencies, what specific steps has the leadership team taken over the past year to improve compliance and resident safety?
  • 2I noticed the building has an older infrastructure; what is your current plan for facility maintenance or planned renovations to ensure the living environment remains comfortable and safe?
  • 3The therapy team receives such high praise for their work; how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of formal sessions?
  • 4With a 1-star CMS health inspection rating, how do you ensure that your high staffing levels are being effectively utilized to improve the quality of care and oversight for each resident?
  • 5Since your social services team is noted for being very proactive, how do they help residents stay engaged and connected with the family during their stay?
  • 6How does your nursing staff coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?

Personalized based on this facility's data


Key Review Excerpts

Spent two weeks here for hip fracture rehab. OP and OT staff were exceptional. Professional and so supportive and knowledgeable. Nursing staff were caring and got my meds on time.

Rehab patient · 2024★★★★★

I have never felt so loved and cared for in my entire life. From the people who prepared my food, cleaned my room every day to the incredible physical and occupational therapy and maintenance.

Rehab patient · 2023★★★★★

Jennifer in social social services is a pleasure to work with! She is an advocate and is devoted to all those who need support - temporarily or permanently - at Shuksan.

Family member/Visitor · 2025★★★★★
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.95hrs
OK
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
87%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

6

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
12.1%
WA
17.1%
Whatcom
29.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
14.4%
WA
15.0%
Whatcom
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.4%
Worse than Avg
Here
87.4%
US
93.4%
WA
95.9%
Whatcom
99.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
19.4%
WA
23.0%
Whatcom
25.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.3%
WA
18.8%
Whatcom
13.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.0%
Mixed vs Avgs
Here
14.0%
US
19.5%
WA
12.2%
Whatcom
15.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.8%
Mixed vs Avgs
Here
91.8%
US
79.7%
WA
82.0%
Whatcom
93.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.3%
Mixed vs Avgs
Here
92.3%
US
81.8%
WA
87.9%
Whatcom
93.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WA
1.3%
Whatcom
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
2penalties
Well above state avg (17.1)
21 complaint-triggered
$73,622 in fines

Families have filed multiple complaints about Shuksan Rehabilitation and Health Care, triggering 17 deficiencies including serious concerns about resident protection from abuse and neglect. The facility shows recurring issues across medication management, emergency preparedness, and safety systems. While all deficiencies appear corrected, the pattern of repeated problems in core care areas and ongoing family complaints suggests persistent operational challenges that warrant careful consideration.

Mar 18, 2026Complaint
4
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 4, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 11, 2025Complaint
1
0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

May 1, 2025Complaint
4
0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0770Immediate jeopardy · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0837Potential for harm · WidespreadCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

May 1, 2025Routine
45
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0729Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Mar 11, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Mar 11, 2025

$73,622

Payment Denial

May 16, 2024

14-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shuksan Rehabilitation and Health Care

Organization Type

for profit

Chain Affiliation

Chain Name

Hyatt Family Facilities

Chain Size

5 facilities nationwide

Chain avg rating: 2.6/5 · Rank 4 of 5 (Worst)

Ownership & Management

Owners

Hyatt, Jeffrey

Owner

100%

Key personnel

Berk, HeidiW-2 Managing EmployeeHyatt, JeffreyW-2 Managing EmployeeHyatt, JeffreyOfficer / DirectorHyatt, JeffreyOfficer / DirectorAvventura Senior Living INCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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