Shirley Chapman Sholom Home East
Strong Medicare quality ratings; families often praise strong physical and occupational therapy departments. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
While the therapy and recreation departments are highly regarded, the facility faces recurring issues with staffing responsiveness and communication regarding medical care. We strongly recommend that you visit during a weekend to observe staffing levels firsthand and ask the administration for their specific protocol on notifying families during medical emergencies.
Google Reviews
Google Reviews
17 reviews on Google“Reviews for Shirley Chapman Sholom Home East are polarized, with some families praising the kind, attentive staff and strong therapy departments, while others report serious concerns regarding neglect and communication. Critical issues include inconsistent staffing levels, poor responsiveness to call buttons, and failures in notifying family members about medical emergencies. Prospective families should be aware that experiences appear to vary significantly based on the specific needs and unit of the resident.”
Quality Themes
Tap a score for detailsStrengths
- Strong physical and occupational therapy departments
- Kind and caring individual staff members
- Personalized attention from some administrative staff
Concerns
- Inconsistent staffing and slow response to call buttons (mentioned by 3 reviewers)
- Poor communication with family regarding medical incidents (mentioned by 2 reviewers)
- Low quality or unappealing food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the administration engages with feedback online; how does the team use family suggestions to improve daily dining experiences?
- 2Since therapy is such a strength here, could you tell us how the physical and occupational therapy teams work with residents to maintain their independence?
- 3What specific protocols are in place to ensure that call buttons are answered promptly, especially during shift changes?
- 4How does the nursing staff ensure that families are kept closely informed and updated immediately following any medical incidents or changes in health?
- 5Can you describe the daily activity schedule and how you ensure residents stay engaged with the community?
- 6What steps is the facility taking to maintain high standards of cleanliness and room upkeep for the residents?
Personalized based on this facility's data
Key Review Excerpts
“I watched one night as a CNA fed a stroke patient. She sat and spoon fed him with the love and caring of her own father.”
“My mother was in memory care at sholom home. In November of 2018, she fell in her room. She layed on the floor for hours before anyone noticed. She was taken to the hospital because she broke her hip. No one at sholom ever notified me, her medical power of attorney.”
“Consistently short staffed. Management delegates many of their responsibilities. Staff morale is low and residents suffer as a result.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against this facility, triggering investigations that found deficiencies in care planning and infection control. The facility shows recurring issues across all four surveys with infection control, resident rights, nutritional care, and quality of care, though all deficiencies have correction dates. While problems persist across multiple years, the facility appears responsive to addressing identified issues once cited.
Apr 17, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 25, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Routine16
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Mar 30, 2023Routine9
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Shirley Chapman Sholom Home East
nonprofit
Ownership & Management
Owners
Sholom Community Alliance
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit sholom.com
Medicare data downloads
Original nursing home datasets
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