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Nursing HomeMedicaid Investigative

Hayes Residence

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1620 Randolph Avenue, Highland Park · Saint Paul, MN 5510540 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 11 Google reviews

5
4
3
2
1
Hayes Residence Nursing Home in Saint Paul, MN — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (8 vs median 6.5)
  • High staff turnover (56%)
  • High RN turnover (75%)

Below average in MN · Critically understaffed (RN) · Significantly below average staffing · No penalties on record

Source: Medicare data

What this means for your family

While the admissions team is highly responsive and helpful for those beginning their search, the recent reports of theft and unsafe medication practices are deeply concerning. We strongly advise you to conduct an unannounced visit to inspect the cleanliness of the facility and observe the nursing staff's adherence to safety protocols before making a decision.

Google Reviews

Google Reviews

11 reviews on Google
Hayes Residence receives highly polarized feedback, with prospective families praising the admissions staff for their helpfulness and guidance. However, current residents and their families report serious concerns regarding facility cleanliness, theft of personal property, and dangerous medication management practices.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean1.0ActivitiesN/AMeds0.0MemoryN/AComms7.0ValueN/A

Strengths

  • Helpful and knowledgeable admissions staff
  • Attentive initial customer service

Concerns

  • Unsanitary facility conditions and unpleasant odors (mentioned by 2 reviewers)
  • Unprofessional medication management and safety violations (mentioned by 2 reviewers)
  • Theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02016(1)5.02017(1)5.02018(1)5.02022(2)1.02024(1)3.42025(5)

Distribution · 11 analyzed

5
8
4
0
3
0
2
0
1
3

How They Respond to Reviews

18%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has had some recent challenges with cleanliness; what is your current protocol for maintaining hygiene and addressing odors in resident living areas?
  • 2Given the recent focus on medication management in the industry, could you walk me through your specific process for ensuring medications are administered safely and accurately to residents?
  • 3What security measures or inventory protocols do you have in place to ensure that residents' personal belongings and valuables remain safe and accounted for?
  • 4I see that your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
  • 5With a capacity of 40 residents, how do you foster a sense of community and what specific activities are planned to keep everyone engaged throughout the week?
  • 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

Bethany is a super knowledgeable resource, who was incredibly helpful to me, kind and caring.

Memory care family member · 2025★★★★★

The nurses are so un professional they leave people medicine on top of the medication cart and leaving the med cart opened and going about their busy.

Long-term resident · 2025☆☆☆☆

My daughter lives at Hayes and right now 1/4 of her stuff has been stolen (her blankets, bathrobe, towels, clothes, charger, laptop, money)

Long-term resident's family · 2025☆☆☆☆
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
2.75hrs
67%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility43.3%
Worse than Avg
Here
43.3%
US
15.5%
MN
17.0%
Ramsey
16.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
19.4%
MN
24.5%
Ramsey
24.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
15.3%
MN
21.4%
Ramsey
21.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
19.5%
MN
12.5%
Ramsey
9.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
14.4%
MN
18.6%
Ramsey
18.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.8%
Worse than Avg
Here
16.8%
US
12.1%
MN
4.3%
Ramsey
5.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (8.0)
3 complaint-triggered

Hayes Residence has a concerning pattern of recurring deficiencies across multiple care areas, with families filing at least three formal complaints that triggered federal inspections. The facility struggles most with fire safety protocols, infection control, and resident care quality including accident prevention and wound care. While all violations show correction dates, the repeated issues with fire drills, infection prevention, and safety oversight across recent surveys suggest ongoing operational challenges that warrant careful consideration during your visit.

Jun 26, 2025Routine
11
0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Sep 24, 2024Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Aug 31, 2023Routine
6
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Jul 3, 2023Complaint
2
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0843Potential for harm · IsolatedCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

Jun 14, 2023Complaint
1
0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hayes Residence

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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