Hayes Residence
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.5)
- High staff turnover (56%)
- High RN turnover (75%)
Below average in MN · Critically understaffed (RN) · Significantly below average staffing · No penalties on record
What this means for your family
While the admissions team is highly responsive and helpful for those beginning their search, the recent reports of theft and unsafe medication practices are deeply concerning. We strongly advise you to conduct an unannounced visit to inspect the cleanliness of the facility and observe the nursing staff's adherence to safety protocols before making a decision.
Google Reviews
Google Reviews
11 reviews on Google“Hayes Residence receives highly polarized feedback, with prospective families praising the admissions staff for their helpfulness and guidance. However, current residents and their families report serious concerns regarding facility cleanliness, theft of personal property, and dangerous medication management practices.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and knowledgeable admissions staff
- Attentive initial customer service
Concerns
- Unsanitary facility conditions and unpleasant odors (mentioned by 2 reviewers)
- Unprofessional medication management and safety violations (mentioned by 2 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has had some recent challenges with cleanliness; what is your current protocol for maintaining hygiene and addressing odors in resident living areas?
- 2Given the recent focus on medication management in the industry, could you walk me through your specific process for ensuring medications are administered safely and accurately to residents?
- 3What security measures or inventory protocols do you have in place to ensure that residents' personal belongings and valuables remain safe and accounted for?
- 4I see that your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 5With a capacity of 40 residents, how do you foster a sense of community and what specific activities are planned to keep everyone engaged throughout the week?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Bethany is a super knowledgeable resource, who was incredibly helpful to me, kind and caring.”
“The nurses are so un professional they leave people medicine on top of the medication cart and leaving the med cart opened and going about their busy.”
“My daughter lives at Hayes and right now 1/4 of her stuff has been stolen (her blankets, bathrobe, towels, clothes, charger, laptop, money)”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hayes Residence has a concerning pattern of recurring deficiencies across multiple care areas, with families filing at least three formal complaints that triggered federal inspections. The facility struggles most with fire safety protocols, infection control, and resident care quality including accident prevention and wound care. While all violations show correction dates, the repeated issues with fire drills, infection prevention, and safety oversight across recent surveys suggest ongoing operational challenges that warrant careful consideration during your visit.
Jun 26, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Sep 24, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Aug 31, 2023Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Jul 3, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Jun 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
Hayes Residence
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit hayesmn.com
Medicare data downloads
Original nursing home datasets
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