Highland Chateau Health and Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 61 Google reviews

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What this means for your family
While some residents report positive experiences with therapy and individual staff members, the facility consistently struggles with call-light response times and administrative communication. We strongly recommend that families conduct an unannounced visit and specifically ask about their current protocols for ensuring timely nursing response and medication accuracy.
Google Reviews
Google Reviews
61 reviews on Google“Highland Chateau Health and Rehabilitation Center receives highly polarized feedback, with a significant number of reviewers reporting serious concerns regarding neglect, slow response times, and poor facility maintenance. While some families report positive experiences with specific staff members and therapy services, the recurring reports of unaddressed call lights, hygiene issues, and administrative failures suggest a pattern of inconsistent care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and friendly frontline nursing staff
- Effective physical and occupational therapy services
- Variety of activities for residents
- Clean and welcoming common areas
Concerns
- Excessive wait times for call light response (mentioned by 9 reviewers)
- Poor communication and unprofessional management (mentioned by 6 reviewers)
- Unsanitary facility conditions and odors (mentioned by 4 reviewers)
- Inadequate medication management and errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high volume of residents, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 2Could you walk me through the process for how family members are updated on changes in care or medical status, and who is the best point of contact for these communications?
- 3I noticed some concerns regarding facility cleanliness in the past; what is your current daily housekeeping schedule and how do you ensure common areas remain sanitary?
- 4How does your nursing team manage medication administration to ensure accuracy and prevent errors for residents with complex health needs?
- 5I see you offer a variety of activities; could you share a sample weekly calendar and explain how you encourage residents with different mobility levels to participate?
- 6With 42 recent state violations, what specific improvements or new training programs has the facility implemented over the last year to address these regulatory findings?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff along with some of the PT as well as OT and nutritional staff were awesome...cant say as much for the DIRECTOR! So unprofessional as well as UNKIND!”
“I have been in three nursing homes, this is by far the best. The food is good and plenty, and the staff is wonderful. There are a lot of activities to keep me busy, I love it here.”
“Building is nice. Staff is very nice helpful and welcoming to visitors, but takes them 1hr to 1- 1/2 hrs to respond to a call light.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Chateau has serious recurring problems that warrant caution, with nearly one-third of deficiencies triggered by family complaints. The facility repeatedly struggles with nursing staffing, medication management, and care planning, with these issues persisting across multiple surveys despite corrections. Recent citations include resident abuse protection failures and ongoing concerns about inadequate nursing coverage and medication errors, suggesting systemic care quality problems that families should carefully consider.
Mar 5, 2026Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 5, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 20, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 30, 2025Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Feb 13, 2026
$19,120
Fine
Mar 5, 2025
$31,363
Fine
Jan 25, 2024
$17,111
Ownership & Operations
Who Operates This Facility
Highland Chateau Health and Rehabilitation Center
for profit
Chain Affiliation
Ephram Lahasky
23 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit highlandchateau.com
Medicare data downloads
Original nursing home datasets
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