Shepherd of the Hills Living Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 48 Google reviews
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What this means for your family
While the facility is frequently praised for its cleanliness and supportive social services team, there is a recurring and serious pattern of understaffing that leads to unacceptable delays in resident care. If you are considering this facility, we strongly recommend visiting during off-hours and asking specifically how they ensure timely response to call lights and assistance with daily hygiene.
Google Reviews
Google Reviews
48 reviews on Google“Shepherd of the Hills Living Center receives polarized feedback, with many families praising the compassionate nursing staff and clean environment, while others report severe concerns regarding neglect and understaffing. While some visitors highlight a welcoming, family-like atmosphere and helpful social services, multiple reviewers have documented instances of residents waiting hours for assistance with basic needs like toileting and feeding.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Helpful and supportive social services team
- Strong rehab therapy department
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 7 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 5 reviewers)
- Inadequate assistance with feeding and nutrition (mentioned by 3 reviewers)
- Poor communication regarding resident care and billing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the cleanliness of the facility; could you tell us more about the culture of care here?
- 2How do you ensure that call lights are answered promptly and that residents receive timely assistance with their personal hygiene and toileting needs?
- 3What is the process for ensuring medication management is handled accurately and that there is clear communication between the nursing team and family members?
- 4Could you describe the dining experience, specifically how the facility addresses nutritional needs and assistance with feeding during meal times?
- 5What is the protocol for handling medical emergencies or changes in a resident's condition after regular business hours?
- 6What kind of daily activities or social programs does the social services team organize to keep residents engaged and connected?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff took, not only impeccable care of my dad, but also of my family navigating one of the most stressful times in our lives. They CARE about every person there.”
“I was at the mercy of busy staff for bedpan needs for the first 5 days until the therapy team taught me to transfer myself to and from platform commode and wheelchair.”
“The nurse did NOT put a pad on the floor and my grandmother fell out of bed cracked her head open and went to the hospital all while she was in hospice for a brain tumor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 37 deficiencies across seven surveys, including five complaint-triggered reports where families filed concerns. Recurring issues span accident prevention and safety hazards, medication management, and fire safety systems. While the facility has corrected deficiencies when cited, the repeated problems in critical areas like resident safety and medication errors suggest ongoing challenges in maintaining consistent care standards.
Feb 13, 2026Routine12
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 29, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 21, 2024Routine16
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Mar 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Shepherd of the Hills Living Center
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 36 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit shepherdofthehillsliving.com
Medicare data downloads
Original nursing home datasets
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