Point Lookout Nursing & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in MO · Critically understaffed (RN) · Chain outperformer · $3,250 in fines
What this means for your family
This facility has a history of highly inconsistent care, with some families reporting excellent, compassionate support while others describe severe neglect and poor hygiene. If you consider this facility, you must conduct an in-person tour during off-peak hours to verify cleanliness and observe staff-to-resident interactions, and ask specifically how they handle medication management and nutritional needs for residents who cannot feed themselves.
Google Reviews
Google Reviews
24 reviews on Google“Point Lookout Nursing & Rehab receives highly polarized feedback, with some families praising the compassionate, dedicated staff and others reporting severe neglect and poor living conditions. Critical concerns include reports of residents being left unassisted, poor hygiene, inadequate nutrition, and medication mismanagement. While some visitors describe a clean and friendly environment, others highlight significant issues with staffing levels and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Beautiful facility location
- Effective physical therapy for some residents
- Friendly and attentive care team members
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 4 reviewers)
- Poor food quality and nutritional neglect (mentioned by 3 reviewers)
- Unsanitary room conditions and lack of cleanliness (mentioned by 3 reviewers)
- Medication mismanagement and over-sedation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's beautiful location, what specific outdoor or social activities are available to help residents feel engaged and active throughout the day?
- 2With the current staffing levels, how do you ensure that each resident receives timely assistance with daily needs like hygiene and room cleanliness?
- 3I understand that nutrition is vital for recovery; could you walk me through how you monitor resident intake and ensure the food quality meets individual dietary requirements?
- 4What specific protocols are in place to ensure accuracy and safety when managing and administering medications for residents?
- 5How does your leadership team facilitate consistent communication with families regarding changes in a resident's health status or care plan?
- 6In the event of a medical emergency, what is the immediate response process, and how quickly can residents be transferred to a hospital if necessary?
Personalized based on this facility's data
Key Review Excerpts
“They drugged him up and set him in the dining room without eating or drinking. Then stuck him in his room in a corner facing the wall. After 4 days of this he was dehydrated and waited a day to contact the hospital.”
“The team consistently ensured his comfort, dignity, and well-being with attentiveness that went beyond routine duties. Their kindness and skill made an immeasurable difference during a c”
“I was entirely over medicated, and left to lay in a bed with no physical therapy of any kind. During my 3 week stay I only received one sponge bath, they forgot to bring my meals on numerous occasions”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 8 complaint-triggered reports about serious issues including food safety, financial mismanagement of residents' money, and failure to report suspected abuse. The most recurring problems involve food service and dining, fire safety systems, and resident rights protections. While all deficiencies show correction dates, the repeated nature of food safety violations and the complaint-triggered issues about financial and abuse reporting raise red flags that warrant careful consideration before placement.
Nov 20, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 1, 2025Complaint2
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 24, 2024Routine15
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Oct 24, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 9, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Feb 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ownership & Operations
Who Operates This Facility
Point Lookout Nursing & Rehab
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 20 of 56
Ownership & Management
Owners
N & R of Hollister, LLC
Owner · Organization
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit pointlookoutnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.