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Nursing HomeMedicaid Investigative

Shenandoah Senior Living Community

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

101 E. Washington St, Shenandoah, PA 17976119 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 46 Google reviews

5
4
3
2
1
Shenandoah Senior Living Community Nursing Home in Shenandoah, PA — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)

Bottom 25% in PA · Below recommended RN staffing · Worst in GABRIEL SEBBAG & THE SAMARA FAMILY chain · $63,635 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its physical therapy and clean, welcoming environment, making it a strong candidate for rehabilitation. However, families should establish clear expectations for communication protocols early on, as some reviewers have reported gaps in notification regarding resident incidents.

Google Reviews

Google Reviews

46 reviews on Google
Shenandoah Senior Living Community is widely praised for its compassionate nursing staff, effective rehabilitation therapy, and welcoming, clean environment. While many families report high satisfaction with the care provided, some reviewers have raised concerns regarding inconsistent communication and occasional lapses in responsiveness from management.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities9.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy department
  • Clean and well-maintained facility
  • Helpful administrative and admissions support

Concerns

  • Inconsistent communication regarding resident status and incidents (mentioned by 2 reviewers)
  • Occasional lack of responsiveness or perceived rudeness from management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(4)4.02.0'20(1)5.04.7'23(13)5.04.7'25(10)4.6'26(9)

Distribution · 49 analyzed

5
43
4
1
3
0
2
4
1
1

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent focus on maintaining high standards, what specific steps is the facility taking to address the areas identified in the most recent health inspection report?
  • 2How does your team ensure consistent and proactive communication with families regarding a resident's health updates or any incidents that may occur?
  • 3I noticed that management has engaged with some online feedback; what is your preferred process for families to share concerns or questions directly with leadership to ensure they are addressed promptly?
  • 4With your physical therapy department being a noted strength, how do you integrate those services into the daily routine of residents who need ongoing support?
  • 5What does a typical day look like for residents in terms of social activities and engagement opportunities to keep them active and connected?
  • 6How do you ensure that the staffing levels remain consistent to provide the level of attentive care that residents need throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

The therapy department is excellent. They truly focus on helping me meet my goals and get stronger. I felt supported every step of the way.

Rehab patient · 2025★★★★★

The staff is very accommodating and attentive. The food is excellent, and it's clear that the team truly knows and cares about the residents.

Long-term resident's family · 2025★★★★★

Top notch physical therapy got him walking again something he hadn't been able to do for almost a year. Very pleased and definitely recommend the facility

Short-term rehab family member · 2023★★★★★
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.25hrs
79%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.0%
Worse than Avg
Here
81.0%
US
93.4%
PA
87.1%
Schuylkill
92.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
PA
8.3%
Schuylkill
6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
15.5%
PA
17.7%
Schuylkill
17.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
14.4%
PA
17.5%
Schuylkill
18.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.2%
Mixed vs Avgs
Here
25.2%
US
19.4%
PA
26.0%
Schuylkill
24.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.3%
Worse than Avg
Here
20.3%
US
15.3%
PA
18.4%
Schuylkill
15.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
79.8%
PA
68.7%
Schuylkill
70.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
81.8%
PA
69.2%
Schuylkill
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
PA
1.4%
Schuylkill
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Near state avg (10.1)
21 complaint-triggered
$63,635 in fines

This facility has concerning patterns of complaint-triggered deficiencies, with families filing reports that led to 21 violations across multiple surveys. The most recurring issues involve resident safety and accident prevention, medication management, and resident rights protections. While all deficiencies show correction dates, the facility has faced serious violations including abuse protection failures and emergency care problems, suggesting ongoing quality concerns that families should carefully evaluate during visits.

Jan 7, 2026Complaint
3
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Jul 2, 2025Routine
8
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jul 2, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 13, 2024Complaint
4
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Sep 13, 2024Routine
17
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

May 15, 2024Complaint
5
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jan 7, 2026

$12,650

Fine

Feb 16, 2024

$63,635

Payment Denial

Feb 16, 2024

20-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shenandoah Senior Living Community

Organization Type

for profit

Chain Affiliation

Chain Name

Cedar View Holdings

Chain Size

9 facilities nationwide

Chain avg rating: 1.3/5 · Rank 7 of 7 (Worst)

Ownership & Management

Owners

Apostrophe Opco LLC

Owner · Organization

100%

Cedar View Holdings LLC

Owner (parent company) · Organization

44%

Samara Family Holdings LLC

Owner (parent company) · Organization

44%

Leiser, Asher

Owner (parent company)

5%

Sebbag, Gabriel

Owner (parent company)

5%

3 Eagles LLC

Owner (parent company) · Organization

Key personnel

Leiser, AsherOfficer / DirectorLeiser, AsherOfficer / DirectorClinical Consulting Services LLCManagerPriority Care Group LLCManagerSummation Financial Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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