Shenandoah Senior Living Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in PA · Below recommended RN staffing · Worst in GABRIEL SEBBAG & THE SAMARA FAMILY chain · $63,635 in fines
What this means for your family
This facility is highly regarded for its physical therapy and clean, welcoming environment, making it a strong candidate for rehabilitation. However, families should establish clear expectations for communication protocols early on, as some reviewers have reported gaps in notification regarding resident incidents.
Google Reviews
Google Reviews
46 reviews on Google“Shenandoah Senior Living Community is widely praised for its compassionate nursing staff, effective rehabilitation therapy, and welcoming, clean environment. While many families report high satisfaction with the care provided, some reviewers have raised concerns regarding inconsistent communication and occasional lapses in responsiveness from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy department
- Clean and well-maintained facility
- Helpful administrative and admissions support
Concerns
- Inconsistent communication regarding resident status and incidents (mentioned by 2 reviewers)
- Occasional lack of responsiveness or perceived rudeness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on maintaining high standards, what specific steps is the facility taking to address the areas identified in the most recent health inspection report?
- 2How does your team ensure consistent and proactive communication with families regarding a resident's health updates or any incidents that may occur?
- 3I noticed that management has engaged with some online feedback; what is your preferred process for families to share concerns or questions directly with leadership to ensure they are addressed promptly?
- 4With your physical therapy department being a noted strength, how do you integrate those services into the daily routine of residents who need ongoing support?
- 5What does a typical day look like for residents in terms of social activities and engagement opportunities to keep them active and connected?
- 6How do you ensure that the staffing levels remain consistent to provide the level of attentive care that residents need throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is excellent. They truly focus on helping me meet my goals and get stronger. I felt supported every step of the way.”
“The staff is very accommodating and attentive. The food is excellent, and it's clear that the team truly knows and cares about the residents.”
“Top notch physical therapy got him walking again something he hadn't been able to do for almost a year. Very pleased and definitely recommend the facility”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of complaint-triggered deficiencies, with families filing reports that led to 21 violations across multiple surveys. The most recurring issues involve resident safety and accident prevention, medication management, and resident rights protections. While all deficiencies show correction dates, the facility has faced serious violations including abuse protection failures and emergency care problems, suggesting ongoing quality concerns that families should carefully evaluate during visits.
Jan 7, 2026Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jul 2, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 13, 2024Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Sep 13, 2024Routine17
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 15, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 7, 2026
$12,650
Fine
Feb 16, 2024
$63,635
Payment Denial
Feb 16, 2024
20-day denial
Ownership & Operations
Who Operates This Facility
Shenandoah Senior Living Community
for profit
Chain Affiliation
Cedar View Holdings
9 facilities nationwide
Chain avg rating: 1.3/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Apostrophe Opco LLC
Owner · Organization
Cedar View Holdings LLC
Owner (parent company) · Organization
Samara Family Holdings LLC
Owner (parent company) · Organization
Leiser, Asher
Owner (parent company)
Sebbag, Gabriel
Owner (parent company)
3 Eagles LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit shenandoahseniorliving.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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