Shenandoah Senior Living Community
Families consistently rate this highly — reviewers highlight excellent physical therapy and rehabilitation. Schedule a visit to confirm the fit.
based on 46 Google reviews
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What this means for your family
This facility is an excellent choice for residents needing intensive physical therapy or those who enjoy a vibrant, event-filled social life. However, families should closely monitor communication protocols, as there have been instances where important updates regarding resident safety were not proactively shared.
Google Reviews
Google Reviews
46 reviews on Google“Families can expect a facility that excels in physical therapy, cleanliness, and community engagement through seasonal events like Trunk or Treat. While many reviewers praise the compassionate nursing and rehabilitation staff, there are serious concerns regarding communication failures regarding resident falls and inconsistent management responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehabilitation
- Exceptionally clean environment
- Engaging community activities and holiday events
- Friendly and welcoming front-line staff
Concerns
- Communication failures regarding resident incidents and room changes
- Inconsistent management responsiveness and attitude
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the cleanliness of the community and the quality of the physical therapy services; could you tell us more about how the rehab program supports residents?
- 2How does the staff ensure that families are kept fully informed and updated immediately if there is a change in a resident's room or a specific incident occurs?
- 3We noticed the community hosts lovely holiday events and activities; what does a typical weekly calendar look like for the residents here?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 5Since the front-line staff is so well-regarded, how does the management team support them to ensure consistent communication with families?
- 6With the small, intimate size of 23 residents, how do you ensure that each person's specific daily needs and preferences are being met by the care team?
Personalized based on this facility's data
Key Review Excerpts
“Top notch physical therapy got him walking again something he hadn't been able to do for almost a year. Very pleased and definitely recommend the facility”
“The staff is very accommodating and attentive. The food is excellent, and it's clear that the team truly knows and cares about the residents.”
“I was not notified several times when my loved one fell out of bed, when rooms were changed, when there was issues”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2023 and 2025, Shenandoah Senior Living Community underwent five inspections, resulting in two clean reports and 11 violations. Identified issues included lapses in staff training, documentation errors in resident care plans, and concerns regarding food labeling and facility security.
Aug 7, 2025Routine
A licensing inspection summary containing privacy coding was posted on a bulletin board in the main entrance.
Multiple direct care staff members had not completed and passed the required Department-approved training and competency tests.
The ceiling air vent in the activity room was fully covered with black dust.
Various food items, including Italian ice, cheese, and breakfast sausages, were not properly labeled or dated.
The facility's written emergency procedures had not been submitted to the local emergency management agency.
Apr 9, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jan 23, 2025Routine
The resident's assessment and support plan (RASP) failed to document the need for one staff person to assist with safe transfers and incorrectly listed the resident as mobile.
Nov 6, 2024RoutineCleanReport
No deficiencies found during this inspection.
Oct 3, 2023Routine
The Medical Records Room door was left unlocked and unsecured, allowing potential unauthorized access to confidential resident information.
A resident's contract did not include the required fee schedule listing allowable charges for services.
A direct care staff member had not completed required annual training regarding meeting resident needs as described in assessment tools.
Unlabeled and undated food items, including a pitcher of unknown liquid and various vegetables, were found in the refrigerator and freezer.
The freezer portion of the kitchenette refrigerator/freezer unit lacked a required thermometer.
Ownership & Operations
Who Operates This Facility
Shenandoah Opco LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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