Shanoan Springs Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 48 Google reviews

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What this means for your family
Shanoan Springs is often praised for its clean, small-community atmosphere and kind individual staff members. However, families should be aware of reported inconsistencies in care and potential communication barriers with management; we recommend scheduling a visit to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
48 reviews on Google“Shanoan Springs Nursing and Rehabilitation receives highly polarized feedback, with many families praising the staff's kindness and the facility's small, community-oriented environment. However, significant concerns persist regarding administrative communication, inconsistent care quality, and high staff turnover, leading some families to report a decline in standards over time.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing staff
- Small, community-oriented environment
- Clean facility with no unpleasant odors
- Friendly and welcoming atmosphere
Concerns
- Poor administrative communication and rude management (mentioned by 3 reviewers)
- Inconsistent care quality and lack of attention to hygiene (mentioned by 3 reviewers)
- High staff turnover impacting consistency of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love hearing that the facility is so clean and well-maintained; what steps do you take to ensure the environment stays fresh and comfortable for residents?
- 2Since this is such a cozy, 82-resident community, how do you help new residents integrate into the social activities and daily group events?
- 3We want to make sure we stay in the loop with our loved one's care; what is your preferred process for keeping families updated on any changes in health or daily needs?
- 4With the nursing staff being such a highlight for many families, how do you ensure that the care remains consistent even when there are changes in the team?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for notifying the family and coordinating care?
- 6How do you approach personal hygiene and daily grooming routines to ensure every resident feels their best and receives attentive care?
Personalized based on this facility's data
Key Review Excerpts
“It’s an older building, worn and could use updating, but clean and does not smell bad, as some nursing homes do.”
“The DON Tina needs to communicate with family MORE ESPECIALLY during a pandemic when we are not allowed to”
“After numerous Staff and Administration changes in the last year or so, it is going down hill in care, in my opinion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
3
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports, leading to 5 complaint-triggered deficiencies including serious issues with abuse prevention and infection control. The most recurring problems involve infection control (appearing in all three surveys), food safety and nutrition, and resident rights protections. While the facility reports correcting these issues, the repeated problems with infection control across multiple years and the fact that families felt compelled to file formal complaints suggest ongoing care quality concerns that warrant careful investigation during any visit.
Mar 25, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
May 30, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 30, 2025Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 18, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 18, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 6, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Mar 25, 2026
$12,740
Ownership & Operations
Who Operates This Facility
Shanoan Springs Nursing and Rehabilitation
for profit
Ownership & Management
Owners
Trumbo, Jay
Owner
Vinson, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit shanoanspringsresidence.com
Medicare data downloads
Original nursing home datasets
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