Cottonwood Creek Skilled Nursing & Therapy
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
While the facility is physically clean and recently updated, the recurring reports of poor communication and disrespectful staff are significant red flags. If you choose this facility, it is essential that you or a family member are able to visit frequently to monitor your loved one's care and advocate for their needs directly.
Google Reviews
Google Reviews
9 reviews on Google“Cottonwood Creek Skilled Nursing & Therapy receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff communication and the quality of patient care. While some visitors have noted the facility's clean, remodeled appearance, multiple families report distressing experiences involving rude staff and a perceived lack of responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Recently remodeled building and grounds
Concerns
- Poor communication and lack of responsiveness (mentioned by 2 reviewers)
- Rude or disrespectful staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The building looks so beautifully remodeled and well-maintained; what other recent improvements have been made to the grounds for resident comfort?
- 2How does the nursing team ensure that medication schedules are followed accurately and communicated clearly to family members?
- 3What is the process for notifying family members if there is a change in a resident's medical condition or an unexpected incident?
- 4How do you train your staff to ensure every resident and visitor feels respected and heard during their daily interactions?
- 5What are some of the favorite daily activities or social events that help residents stay engaged with one another?
- 6Since I noticed you are active in managing the facility, how can we best establish a consistent line of communication with the care team regarding our loved one's needs?
Personalized based on this facility's data
Key Review Excerpts
“Unless you live close enough to check on your love ones daily, don’t put them in Cottonwood, they will not answer the phone , you will fight them tooth and nail to protect your love one”
“One of the nurses was so rude and disrespectful to my family and grandmother I highly, highly recommend taking your loved one somewhere else.”
“Walk the grounds and rooms. Very nice and re-modeled.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 32 deficiencies across three surveys, with recent family complaints triggering inspections in 2025 about resident care quality, medication management, and resident assessments. The most recurring problems involve quality of care, resident assessments and care planning, and fire safety systems. While the facility corrects issues when cited, ongoing complaints and repeated violations in core care areas suggest persistent quality concerns that families should investigate thoroughly.
Feb 6, 2025Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 6, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 14, 2023Routine4
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Dec 14, 2023Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 18, 2022Routine20
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Cottonwood Creek Skilled Nursing & Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 8 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit cottonwoodok.com
Medicare data downloads
Original nursing home datasets
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