Glenhaven Retirement Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 8 Google reviews

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What this means for your family
While the facility has a history of providing effective physical therapy and wound care, the recent report of staff mistreating residents is a significant red flag. We strongly advise families to conduct unannounced visits during different times of the day to observe staff-resident interactions firsthand before making a decision.
Google Reviews
Google Reviews
8 reviews on Google“Glenhaven Retirement Village receives polarized feedback, with older reviews praising the compassionate staff and effective medical care for long-term residents. However, a recent 2025 report highlights serious concerns regarding staff conduct and a hostile environment, suggesting a potential decline in professional standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and knowledgeable nursing staff
- Effective wound care and physical therapy
- Welcoming and clean environment
Concerns
- Unprofessional and rude staff behavior toward residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the quality of wound care and physical therapy provided here; could you tell us more about how those specialized services are managed?
- 2How does the nursing team ensure that every resident receives attentive, respectful, and compassionate care during their daily routines?
- 3What steps is the facility taking to increase staffing levels to ensure there is always plenty of support available for the residents?
- 4Can you describe what a typical day looks like for residents in terms of social activities and community engagement?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6We noticed the facility is described as very clean and welcoming; how do you maintain that environment for the residents' comfort?
Personalized based on this facility's data
Key Review Excerpts
“They do their best to keep him comfortable. Have healed his bed sores, ulcers and do physical therapy involving mind, body and spirit.”
“A staff member was extremely rude, and I watched her yell at a resident. It was honestly heartbreaking to see a resident talked to that way.”
“Amazing facility! Caring, compassionate and knowledgeable staff! Hands down, the best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glenhaven has faced recurring safety and care planning issues, with families filing complaints about accident hazards and pest control problems. The facility shows persistent deficiencies in resident assessments, care planning, and accident prevention across multiple surveys from 2022-2024. While all violations have been corrected, the pattern of repeated safety hazards and one severe citation suggest families should visit carefully and ask specific questions about current safety protocols.
Jan 16, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 19, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Oct 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 12, 2023Routine14
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Oct 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 8, 2022Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Sep 5, 2024
$14,433
Payment Denial
Sep 5, 2024
3-day denial
Ownership & Operations
Who Operates This Facility
Glenhaven Retirement Village
for profit
Ownership & Management
Owners
Hamilton, Glenda
Owner
Lance, Billy
Owner
Mason, Michael
Owner
Mason, Patrick
Owner
Trett, Jenny
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit glenhavencorp.com
Medicare data downloads
Original nursing home datasets
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