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Nursing HomeMedicaid

Glenhaven Retirement Village

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3003 Iowa, Chickasha, OK 73023120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 8 Google reviews

5
4
3
2
1
Glenhaven Retirement Village Nursing Home in Chickasha, OK — Street View
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What this means for your family

While the facility has a history of providing effective physical therapy and wound care, the recent report of staff mistreating residents is a significant red flag. We strongly advise families to conduct unannounced visits during different times of the day to observe staff-resident interactions firsthand before making a decision.

Google Reviews

Google Reviews

8 reviews on Google
Glenhaven Retirement Village receives polarized feedback, with older reviews praising the compassionate staff and effective medical care for long-term residents. However, a recent 2025 report highlights serious concerns regarding staff conduct and a hostile environment, suggesting a potential decline in professional standards.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean8.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and knowledgeable nursing staff
  • Effective wound care and physical therapy
  • Welcoming and clean environment

Concerns

  • Unprofessional and rude staff behavior toward residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02019(2)5.02020(1)5.02024(1)3.72025(3)

Distribution · 8 analyzed

5
7
4
0
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the quality of wound care and physical therapy provided here; could you tell us more about how those specialized services are managed?
  • 2How does the nursing team ensure that every resident receives attentive, respectful, and compassionate care during their daily routines?
  • 3What steps is the facility taking to increase staffing levels to ensure there is always plenty of support available for the residents?
  • 4Can you describe what a typical day looks like for residents in terms of social activities and community engagement?
  • 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
  • 6We noticed the facility is described as very clean and welcoming; how do you maintain that environment for the residents' comfort?

Personalized based on this facility's data


Key Review Excerpts

They do their best to keep him comfortable. Have healed his bed sores, ulcers and do physical therapy involving mind, body and spirit.

Long-term resident's family · 2018★★★★★

A staff member was extremely rude, and I watched her yell at a resident. It was honestly heartbreaking to see a resident talked to that way.

Visitor · 2025☆☆☆☆

Amazing facility! Caring, compassionate and knowledgeable staff! Hands down, the best.

Long-term resident's family · 2025★★★★★
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.16hrs
22%
Registered nurses for medical care
Total Nursing
4.32hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
1.6%
OK
2.8%
Grady
4.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
19.5%
OK
25.4%
Grady
26.9%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility13.2%
Worse than Avg
Here
13.2%
US
3.2%
OK
4.6%
Grady
5.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Mixed vs Avgs
Here
3.3%
US
12.1%
OK
3.3%
Grady
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
OK
90.6%
Grady
93.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
19.4%
OK
17.3%
Grady
22.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Better than Avg
Here
87.8%
US
81.8%
OK
75.0%
Grady
72.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.0%
Better than Avg
Here
83.0%
US
79.8%
OK
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
OK
1.8%
Grady
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
2penalties
Well below state avg (7.2)
3 complaint-triggered
$14,433 in fines

Glenhaven has faced recurring safety and care planning issues, with families filing complaints about accident hazards and pest control problems. The facility shows persistent deficiencies in resident assessments, care planning, and accident prevention across multiple surveys from 2022-2024. While all violations have been corrected, the pattern of repeated safety hazards and one severe citation suggest families should visit carefully and ask specific questions about current safety protocols.

Jan 16, 2025Complaint
1
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Dec 19, 2024Routine
2
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Oct 8, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 12, 2023Routine
14
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Oct 12, 2023Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 8, 2022Routine
14
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Federal Penalties

Fine

Sep 5, 2024

$14,433

Payment Denial

Sep 5, 2024

3-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glenhaven Retirement Village

Organization Type

for profit

Ownership & Management

Owners

Hamilton, Glenda

Owner

Lance, Billy

Owner

Mason, Michael

Owner

Mason, Patrick

Owner

Trett, Jenny

Owner

Key personnel

Hamilton, GlendaOfficer / DirectorLance, BillyOfficer / DirectorMason, MichaelOfficer / DirectorMason, PatrickOfficer / DirectorHamilton, GlendaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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