Seymour Crossing
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
While Seymour Crossing has a history of successful rehabilitation and a strong social environment, the recent, severe allegations regarding medical neglect are deeply concerning. We strongly advise families to conduct an unannounced visit and specifically interview the nursing director about their protocols for identifying and treating infections.
Google Reviews
Google Reviews
44 reviews on Google“Seymour Crossing receives polarized feedback, with many long-term residents and staff praising the facility's therapy department and compassionate care. However, recent critical reviews from family members raise serious concerns regarding medical neglect and the quality of care provided to vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Compassionate and caring nursing staff
- Clean and well-maintained facility
- Active social environment for residents
Concerns
- Serious medical neglect or failure to treat infections (mentioned by 2 reviewers)
- Poor quality of care leading to resident mortality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that medication management is a key focus area for your team; could you walk me through the specific protocols and oversight in place to ensure accuracy and safety for residents?
- 2Given that some families have expressed concerns regarding the timely treatment of infections, what is your facility's specific process for monitoring resident health changes and escalating medical care when a potential issue is identified?
- 3I see that your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations to improve the quality of care?
- 4With your facility's strong emphasis on rehabilitation therapy, how do you ensure that those therapy goals are integrated into the resident's overall daily care plan?
- 5Could you tell me more about the social environment and the types of daily activities available to help residents stay engaged and connected with one another?
- 6In light of your current staffing ratings, what steps are you taking to ensure that your nursing team has the necessary support and capacity to provide consistent, high-quality attention to every resident?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and pleasant. I found the staff to be professional, attentive and responsive to residents needs. The dietary service is also exceptional.”
“The staff is very caring and always keep me informed. The facility is clean and well kept inside and out. I am always happy with the care they provide.”
“My mom was just in here and they almost killed her.She had an infection and they didn't treat it. I had to make them.call an ambulance to.take her to the hospital or she woukda died.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with families filing 7 complaints over deficiencies including resident protection, living conditions, and medication management. The most recurring issues involve fire safety and exit problems, medication errors and pharmacy services, and overall quality of care - with many safety violations appearing repeatedly across multiple surveys from 2022 to 2025, suggesting persistent operational challenges that affect resident wellbeing.
Apr 7, 2026Routine9
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Jan 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 26, 2025Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have exits that are accessible at all times.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 10, 2024Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Jan 23, 2024Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Seymour Crossing
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 67 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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