Covered Bridge Health Campus
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
While many families report a clean and engaging environment, there are serious, recurring reports of neglect and slow response times to call buttons. We strongly recommend that you visit in person during off-hours or weekends to observe staffing levels and ensure that the facility's communication processes meet your expectations before committing.
Google Reviews
Google Reviews
31 reviews on Google“Covered Bridge Health Campus receives polarized feedback, with many families praising the facility's cleanliness, engaging activities, and friendly staff. However, significant concerns regarding neglect, poor communication, and inconsistent staffing levels have been raised by several families, particularly regarding the quality of medical care and responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging activities and outings
- Friendly and welcoming staff
- Effective rehab department
Concerns
- Neglect and poor quality of medical care (mentioned by 2 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
- Poor communication and lack of follow-up (mentioned by 2 reviewers)
- Inconsistent staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to online feedback; how do you use that communication to improve the daily experience for residents and their families?
- 2With the rehab department being a noted strength, how do you ensure that same level of attentive care carries over into daily medical management and medication administration?
- 3Could you walk me through your current process for call button response times to ensure residents feel supported and heard throughout the day and night?
- 4Given the importance of consistent care, how does your management team handle staffing fluctuations to ensure residents always have the support they need?
- 5I see that engaging activities and outings are a highlight here; what does a typical week of social programming look like for someone who enjoys staying active?
- 6How do you maintain open lines of communication with families regarding changes in a resident's health or care plan to ensure we are always kept in the loop?
Personalized based on this facility's data
Key Review Excerpts
“My father was neglected, they failed to properly take care of his wounds, he was sent home without his prescribed wound vacuum, he was placed in a COVID ward where he contracted it himself, their food was so bad he wouldn't eat and lost a lot of weight, it would take forever for them to respond to his call button”
“From personalized activities and exciting outings, to excellent meals and the exceptionally caring staff, Covered Bridge has been a been a true blessing to my entire family!”
“Appearance of a first class facility with courteous staff when visited BUT if you have questions and are forced to leave a voice mail with them, do not count on a response ... or to emails.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Covered Bridge Health Campus shows a pattern of recurring deficiencies in safety supervision and wound care, with both issues appearing in multiple surveys across three years, suggesting ongoing challenges in these areas. The facility also has repeated problems with medication management, including error rates and pharmacy oversight. While all deficiencies have been corrected by the facility, the persistence of safety and wound care issues across surveys warrants careful consideration during your visit.
Feb 12, 2026Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Egress Deficiencies
Have exits that are accessible at all times.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 23, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 4, 2023Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Covered Bridge Health Campus
government
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 29 of 120 (Best)
Ownership & Management
Owners
Jackson County Schneck Memorial Hospital
Owner · Organization
Trilogy Rer LLC
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit coveredbridgehc.com
Medicare data downloads
Original nursing home datasets
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