Serenity Gardens at Mount Carmel
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high level of emotional care and frequent communication from staff. The consistent praise for the nursing team and resident activities suggests a very high quality of life, though you may want to verify the context of the single recent low rating during your tour.
Google Reviews
Google Reviews
54 reviews on Google“Serenity Gardens is highly regarded by families for its exceptionally kind, attentive, and compassionate staff who treat residents like family. Reviewers frequently highlight the facility's beautiful common spaces, engaging activities, and strong communication regarding resident updates. While the vast majority of feedback is overwhelmingly positive, there is a single recent 1-star review with no context to note.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong family communication and updates
- Engaging resident activities and programs
- Clean and beautiful common spaces
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how attentive the nursing staff is here; how do you ensure that level of personalized care stays consistent for every resident?
- 2Since we value staying connected, what is your specific process for providing regular updates and communicating with family members?
- 3The common spaces here look beautiful; are there specific areas or outdoor spots where residents typically gather for social time?
- 4Could you tell us more about the types of engaging activities or programs you have planned to keep residents active and involved?
- 5In the event of a medical emergency during the night, what is the immediate protocol for notifying both the medical team and the family?
- 6How does the team work to maintain the high standards of cleanliness and care that people often notice when visiting the facility?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been a resident for over a year at Serenity Gardens and doing better than I ever imagined she would. I truly believe it’s because she gets a lot of attention and love!”
“I am so blessed with the staffs communication and updates I always receive. I recommend 100% to anyone who is looking for care for their loved one.”
“My mother has been a resident for 3 yrs. My family and I visit frequently and have observed a consistent caring approach to meeting patient’s needs as they, in the case of my mother, decline.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Serenity Gardens at Mount Carmel underwent 29 inspections, resulting in 10 clean reports and 58 documented violations. Findings from these inspections included issues regarding administrative documentation, facility maintenance, and compliance with safety and medical evaluation standards.
Sep 10, 2025Routine
The home failed to report an abuse allegation involving four residents to the department within the required 24-hour timeframe.
There was no thermometer present in the freezer located in the memory care kitchenette.
Two piles of lint were observed behind the dryer in the laundry room, posing a combustible storage risk.
Fire drill records inaccurately indicated all residents were evacuated, while staff interviews revealed a resident was not evacuated.
Apr 15, 2025Routine
A written cognitive preadmission screening was not completed for a resident prior to their permanent transfer to the Secured Dementia Care Unit.
Dec 10, 2024Routine
The 55 PA Code Chapter 2600 regulations were not posted in a conspicuous and public area of the home.
An unattended cleaning cart containing a bucket of cleaning solution was found in the Secured Dementia Care Unit.
Required emergency telephone numbers were not posted by the resident's landline telephone in their bedroom.
Several small pieces of broken glass were located near the home's dumpster.
A cloth barrier was placed across the dining room entrance, obstructing the egress route to the emergency exit.
Sep 4, 2024RoutineCleanReport
No deficiencies found during this inspection.
Feb 8, 2024Routine
A direct care staff person had not completed and passed the required Department-approved training and competency test before working unsupervised.
Residents in rooms 302 and 307 did not have an operable lamp or bedside lighting source.
In a shared room, a bar of soap was found on the sink without being labeled or in a labeled container.
Two dented cans (mushrooms and apricots) were found in the kitchen can storage area.
Accumulated snow behind a courtyard gate blocked immediate egress in the event of an emergency.
Jul 18, 2023Routine
A 12"x12" cutout in the courtyard cement was filled with wood that had sunk, creating a tripping hazard.
The exit door outside the administrator's office required excessive force to open, preventing immediate egress.
Oct 12, 2022Routine
Spray bottles for bleach and OdoBan in the laundry room lacked original manufacturer labels.
Hot water temperatures in two resident bathrooms were measured at 129°F and 131°F, exceeding the 120°F limit.
The personal care home complaint hotline number listed on emergency contact sheets was incorrect.
The facility failed to conduct an unannounced fire drill in December 2021.
Fire drill logs from 1/22 to 9/22 were incorrectly documented, failing to list exit routes used or residents evacuated.
Dec 22, 2021Routine
A resident was found in a wheelchair with a bed sheet wrapped around the waist and tied to the chair to prevent falls.
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References & Resources
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Google Reviews
54 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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