Serenity Falls Family Care Home at Durant Trace
Families consistently rate this highly — reviewers highlight attentive and loving caregivers. Schedule a visit to confirm the fit.
based on 7 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high level of personalized attention and emotional warmth, especially for seniors with memory loss or high-needs behaviors. The staff's commitment to clear communication and nutritious meals provides significant peace of mind for caregivers.
Google Reviews
Google Reviews
7 reviews on Google“Families can expect a highly attentive and loving environment where staff members are praised for their patience and ability to handle complex needs, including memory loss. Reviewers specifically highlight the quality of home-cooked meals, consistent communication from management, and a warm, professional atmosphere.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and loving caregivers
- Clear and consistent communication
- Patient care for seniors with memory loss
- High-quality home-cooked meals
- Engaging fitness and social activities
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the home is so intimate with only six residents, how do you ensure each person gets that personalized, attentive care mentioned in your community's reputation?
- 2We love the idea of home-cooked meals; could you tell us a bit about how the menu is planned and how much input residents have in their daily dining?
- 3What kind of fitness and social activities do you have planned to keep the residents engaged and active throughout the week?
- 4How do you approach specialized care and patience for residents who may be experiencing memory loss or cognitive changes?
- 5In the event of a medical emergency or a change in health status during the night, what is your specific protocol for contacting the family and seeking care?
- 6I noticed you are very involved in communicating with families; how do you typically share updates on a resident's daily well-being with us?
Personalized based on this facility's data
Key Review Excerpts
“Shauna and her team of caregivers are wonderful!!! They are very loving and attentive to the specific needs of their clients. My 102 year old Aunt can be a handful at times, but they did not let this deter them.”
“The home is run well and the care team is very responsive. They are also endlessly patient with the needs of seniors. Communication is clear and consistent. My mom reports that she feels safe there despite being disoriented by memory loss.”
“Very attentive to my mom’s needs. Outstanding personal care. Their efforts provide a great comfort to our family knowing she is receiving such attention.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 10, 2024Other
The facility failed to ensure that one of three sampled residents had weekly blood pressure readings documented on their electronic medication administration record (eMAR). Although staff initials were present on the eMAR for several weeks in July, August, and September 2024, the actual blood pressure values were not recorded. The Supervisor-in-Charge admitted that readings were not documented because they believed recording was only necessary if the values were outside of specified parameters.
Sep 10, 2024Other
The facility failed to document required weekly blood pressure readings for one resident in their electronic medication administration record (eMAR). Although physician orders required weekly checks and staff initials were present on the eMAR, the actual blood pressure values were not recorded for multiple dates in July, August, and September 2024.
Jul 15, 2021Follow-up
The facility failed to ensure that 2 of 3 sampled residents had an assessment and care plan updated annually. Specifically, for Resident #1 and Resident #2, the care plans were not updated within the required annual timeframe.
The facility failed to maintain an accurate Medication Administration Record (MAR) that includes all required elements such as the resident's name, medication name, strength, and dosage.
Jul 15, 2021Follow-up
The facility failed to ensure that 2 of 3 sampled residents had an assessment and care plan updated annually. Specifically, for Resident #1, the person completing the assessment did not sign or date the care plan, and for Resident #2, the assessment date listed was outdated.
Jan 9, 2019Other
The facility failed to clarify physician orders regarding dietary needs for two residents. Specifically, the administrator or supervisor-in-charge did not seek clarification for a dysphagia II diet and the required consistency of thickened liquids, resulting in residents being served regular diets instead of prescribed therapeutic diets.
Jul 30, 2015Routine
The facility failed to ensure that one of three sampled staff members was tested for tuberculosis disease upon employment. There was no documentation on file to prove the staff member was free of tuberculosis disease as required by control measures.
The facility failed to ensure that two of three sampled staff members had completed a statewide criminal history background check. Records showed only a local county check for one staff member and no documentation of a criminal history background check for the second staff member.
Jul 30, 2015Routine
The facility failed to ensure that one of three sampled staff members was tested for tuberculosis disease upon employment. Specifically, there was no record of the TB skin test result being read or any documentation of subsequent testing in the employee's record.
The facility failed to ensure that two of three sampled staff members had completed criminal background checks in accordance with state requirements. The review of employee records indicated missing documentation for Staff A and Staff B.
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References & Resources
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Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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