College Street Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 58 Google reviews

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What this means for your family
This facility offers a very warm, family-oriented atmosphere with excellent activity programming. However, families should be extremely vigilant regarding medication administration and nighttime supervision, as recent reviews have highlighted serious lapses in these areas.
Google Reviews
Google Reviews
58 reviews on Google“Families often praise the facility for its compassionate, family-like staff and engaging activities led by dedicated directors. However, there are serious allegations regarding medication errors, neglectful nighttime care, and poor responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging resident activities and holiday celebrations
- Clean and well-maintained environment
- Professional and welcoming admissions process
Concerns
- Medication administration errors or delays (mentioned by 2 reviewers)
- Neglectful or rude behavior by night shift staff (mentioned by 2 reviewers)
- Issues with facility odor (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often referencing specific staff members or the facility's non-profit mission. For negative reviews, the owner remains professional, though they occasionally use a defensive tone by questioning the reviewer's identity or denying the validity of the claims.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how do you use that communication to keep the community updated on facility improvements?
- 2We have heard great things about your holiday celebrations and resident activities; could you tell us more about what a typical weekly schedule looks like for residents?
- 3With the facility being so well-maintained and clean, what specific protocols do you have in place to ensure the environment stays fresh and comfortable for everyone?
- 4Can you walk us through your specific process for medication administration to ensure everything is delivered accurately and on schedule?
- 5Since we will be visiting at various times, how do you ensure the same high level of attentive care and professionalism is maintained during the overnight shifts?
- 6In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“I love that the staff treats the residents with dignity. They speak to them in a kind matter. Jennifer goes out of her way to find things for them to enjoy.”
“Even though he arrived late due to transportation (though no fault of his own) he was denied his insulin. He was told that he couldn't get his insulin because he came in too late.”
“The staff here goes Above and Beyond the call of duty. From Administration to the Nurses and Personnel, they are Outstanding. They care for you more like a family member, not just another customer.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies across medication management, care planning, and infection control, with families filing complaints that led to findings of abuse/neglect and misuse of resident belongings. The same issues persist across multiple surveys from 2023-2025, including medication errors, inadequate care planning, and infection control failures. While the facility addresses violations when cited, the recurring nature of core care problems suggests ongoing systemic issues that families should carefully consider.
Aug 6, 2025Routine7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 3, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 17, 2024Routine7
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 14, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Jun 14, 2023
$9,469
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
HSMTXBEAUMONT, LLC
LORI DESORMEAUX
Chain Affiliation
Health Services Management
16 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 10
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Baxter, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit collegestreethealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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