Scotland Manor Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.
based on 58 Google reviews

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What this means for your family
While many families report a clean environment and friendly staff, there are recurring, serious allegations regarding hygiene and medical responsiveness. When touring, we strongly recommend observing the facility during off-peak hours and asking specific questions about their protocols for monitoring vitals and assisting residents with basic personal care.
Google Reviews
Google Reviews
58 reviews analyzed“Scotland Manor Health and Rehabilitation Center receives polarized feedback, with many visitors praising the facility's cleanliness and the friendliness of the staff. However, several families have raised serious concerns regarding neglect, poor hygiene, and inadequate medical monitoring, suggesting inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained facility
- Active and engaging resident activities
- Responsive therapy department
Concerns
- Neglect regarding hygiene and basic care (soiled bedding, unbrushed teeth/hair) (mentioned by 3 reviewers)
- Inadequate medical monitoring and slow response to call buttons (mentioned by 2 reviewers)
- Unpleasant odors in common areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2I noticed some feedback regarding personal hygiene and grooming; could you walk me through your daily routine for ensuring residents are assisted with these essential needs?
- 3Since medication management is a critical part of care, could you explain your process for tracking and administering medications to ensure accuracy and safety?
- 4I see that you have a very active social calendar; what are some of the most popular activities that help residents feel connected and engaged here?
- 5How does your team handle the maintenance of common areas to ensure the facility remains fresh and comfortable for all residents throughout the day?
- 6I appreciate that you actively engage with online feedback; how does your leadership team use family input to make ongoing improvements to the quality of care?
Personalized based on this facility's data
Key Review Excerpts
“They treated me with respect and dignity the entire stay. The food was great and the ombeince was even better.”
“His were very low the night before he died but they didn't do anything about it. We found him lying in his urine soaked bed one day and he said he had been hitting the call button but no one came.”
“I went in on two occasions in one day and he was soaked from sitting in urine, no one offered to assist.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Scotland Manor shows a pattern of deficiencies across multiple care areas, with resident assessment and care planning being the most frequent concern, appearing in four separate violations across surveys. Other recurring issues include specialized medical care (dialysis, respiratory services), building safety requirements, and infection control. All 16 deficiencies have correction dates from the facility, suggesting active remediation efforts, though problems continue to emerge in new surveys.
Nov 20, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 11, 2024Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 25, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Oct 24, 2024
$3,680
Fine
Oct 24, 2024
$3,681
Ownership & Operations
Who Operates This Facility
Scotland Manor Health and Rehabilitation Center
for profit
Chain Affiliation
August Healthcare
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Cohen, Itamar
Owner (parent company)
Hyman, Simcha
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schonfeld, Akiva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zanziper, Natalie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit scotlandmanorrehab.com
Medicare data downloads
Original nursing home datasets
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