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Nursing HomeMedicaid

Scotland Manor Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.

920 Jr High School Road, Scotland Neck, NC 2787462 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 58 Google reviews

5
4
3
2
1
Scotland Manor Health and Rehabilitation Center Nursing Home in Scotland Neck, NC — Street View
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What this means for your family

While many families report a clean environment and friendly staff, there are recurring, serious allegations regarding hygiene and medical responsiveness. When touring, we strongly recommend observing the facility during off-peak hours and asking specific questions about their protocols for monitoring vitals and assisting residents with basic personal care.

Google Reviews

Google Reviews

58 reviews analyzed
Scotland Manor Health and Rehabilitation Center receives polarized feedback, with many visitors praising the facility's cleanliness and the friendliness of the staff. However, several families have raised serious concerns regarding neglect, poor hygiene, and inadequate medical monitoring, suggesting inconsistent quality of care.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean7.0Activities9.0Meds3.0MemoryN/AComms6.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Clean and well-maintained facility
  • Active and engaging resident activities
  • Responsive therapy department

Concerns

  • Neglect regarding hygiene and basic care (soiled bedding, unbrushed teeth/hair) (mentioned by 3 reviewers)
  • Inadequate medical monitoring and slow response to call buttons (mentioned by 2 reviewers)
  • Unpleasant odors in common areas (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(1)5.05.0'21(2)4.74.4'23(8)4.44.2'25(22)4.0'26(9)

Distribution

5
42
4
8
3
1
2
1
1
5

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
  • 2I noticed some feedback regarding personal hygiene and grooming; could you walk me through your daily routine for ensuring residents are assisted with these essential needs?
  • 3Since medication management is a critical part of care, could you explain your process for tracking and administering medications to ensure accuracy and safety?
  • 4I see that you have a very active social calendar; what are some of the most popular activities that help residents feel connected and engaged here?
  • 5How does your team handle the maintenance of common areas to ensure the facility remains fresh and comfortable for all residents throughout the day?
  • 6I appreciate that you actively engage with online feedback; how does your leadership team use family input to make ongoing improvements to the quality of care?

Personalized based on this facility's data


Key Review Excerpts

They treated me with respect and dignity the entire stay. The food was great and the ombeince was even better.

Rehab patient · 2026★★★★★

His were very low the night before he died but they didn't do anything about it. We found him lying in his urine soaked bed one day and he said he had been hitting the call button but no one came.

Long-term resident's family · 2026☆☆☆☆

I went in on two occasions in one day and he was soaked from sitting in urine, no one offered to assist.

Long-term resident's family · 2025★★☆☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility46.6%
Worse than Avg
Here
46.6%
US
93.4%
NC
91.7%
Halifax
95.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility72.0%
Worse than Avg
Here
72.0%
US
95.5%
NC
94.1%
Halifax
99.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
19.5%
NC
21.5%
Halifax
19.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.4%
NC
14.1%
Halifax
16.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.4%
Mixed vs Avgs
Here
9.4%
US
12.1%
NC
5.4%
Halifax
1.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
5.3%
NC
7.2%
Halifax
6.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
79.7%
NC
78.1%
Halifax
80.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility15.6%
Worse than Avg
Here
15.6%
US
81.8%
NC
80.1%
Halifax
82.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
NC
1.5%
Halifax
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Near state avg (5.6)
$7,361 in fines

Scotland Manor shows a pattern of deficiencies across multiple care areas, with resident assessment and care planning being the most frequent concern, appearing in four separate violations across surveys. Other recurring issues include specialized medical care (dialysis, respiratory services), building safety requirements, and infection control. All 16 deficiencies have correction dates from the facility, suggesting active remediation efforts, though problems continue to emerge in new surveys.

Nov 20, 2025Routine
3
0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 11, 2024Routine
4
0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0111MinorCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0741MinorCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

May 25, 2023Routine
9
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0637MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0374MinorCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Oct 24, 2024

$3,680

Fine

Oct 24, 2024

$3,681

Ownership & Operations

Who Operates This Facility

Owner / Operator

Scotland Manor Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

August Healthcare

Chain Size

5 facilities nationwide

Chain avg rating: 3.0/5 · Rank 1 of 5 (Best)

Ownership & Management

Owners

Cohen, Itamar

Owner (parent company)

Hyman, Simcha

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Schonfeld, Akiva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Zanziper, Natalie

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cross River Bank5% or Greater Mortgage InterestLocust Point Private Credit Fund III Lp5% or Greater Mortgage InterestAugustnc Holdco LLCManagerBatchelor, MichelleManagerCohen, ItamarManager
Source: Medicare provider data

Contact

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References & Resources

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