Schnepp Senior Care and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy team. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While the rehabilitation therapy team is consistently praised for their effectiveness, the nursing and aide staff have received multiple reports of neglect and slow response times. We strongly advise families to visit during off-hours and weekends to observe staffing levels and to ask management specifically how they address call-light response times and patient hygiene concerns.
Google Reviews
Google Reviews
22 reviews on Google“Schnepp Senior Care and Rehabilitation Center receives highly polarized feedback, with a clear divide between praise for its physical therapy department and severe criticism regarding nursing care. While many reviewers appreciate the facility's appearance and therapy staff, multiple families and patients report dangerous understaffing, long response times for call lights, and poor communication regarding medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Clean and well-decorated facility
- Compassionate individual staff members
Concerns
- Excessively long wait times for call light responses (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic hygiene needs (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from medical staff/doctors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high praise for your therapy team, how do you integrate those skilled physical and occupational therapists into the daily routines of residents who need ongoing support?
- 2I noticed that response times for call lights are a priority for many families; what specific protocols or technology do you use to ensure residents receive timely assistance when they need help?
- 3With your 5-star staffing rating, how do you ensure that staff members have enough time to provide consistent, high-quality personal hygiene care for every resident throughout the day?
- 4How does your medical team keep families updated on changes in a resident's condition, and what is the best way for us to reach a physician or nurse if we have urgent questions?
- 5I see that you actively engage with feedback online; how do you use input from families to improve the daily living experience and activities for your residents?
- 6Could you walk me through how your team manages medication administration to ensure accuracy and safety for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The occupational therapy and physical therapy staff are very good. The reason for two stars is for the poor nursing staff.”
“My room (118) shouldn't be rented since a vent blows icy air and maintenance can't stop it. I have complained and complained. Still freezing.”
“They left the family member sitting in urine for hours because no one would help. Rehab did nothing for them either mostly just let them sit in a room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints, with serious concerns about abuse reporting, resident care, and safety protocols appearing repeatedly across surveys. The facility has ongoing issues with fire safety systems, abuse prevention and reporting, and wound care that persist despite corrections. While all deficiencies show correction dates, the pattern of recurring problems in critical areas like resident protection and safety warrants careful consideration during any visit.
Aug 13, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 5, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 26, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 14, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 18, 2023Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Schnepp Senior Care and Rehabilitation Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 11 of 20
Ownership & Management
Owners
Robin Eisenberg 2014 Family Trust
Owner · Organization
Branscum, James
Owner
Wronski, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit schnepp.net
Medicare data downloads
Original nursing home datasets
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