Michigan Masonic Home
Limited public data on Michigan Masonic Home. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 27 Google reviews
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What this means for your family
While the facility has a history of strong therapy and nursing care, recent reviews indicate a sharp decline in administrative responsiveness and management empathy. Families should be prepared to be highly involved in their loved one's care and should specifically ask about current management turnover and communication protocols before committing.
Google Reviews
Google Reviews
27 reviews on Google“The Michigan Masonic Home receives polarized feedback, with long-term family members often praising the compassionate care provided by nursing staff, while more recent reviews highlight significant administrative and communication failures. Families frequently express frustration regarding poor follow-up, lack of transparency during transitions, and a perceived decline in management's responsiveness and empathy.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and CNA staff
- Strong physical and respiratory therapy programs
- Clean and well-maintained facility environment
- Supportive pastoral care services
Concerns
- Poor administrative communication and lack of follow-up (mentioned by 3 reviewers)
- Disorganized management and lack of empathy during transitions or end-of-life (mentioned by 3 reviewers)
- Inconsistent housekeeping standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and CNA staff; how do you ensure that level of care remains consistent for every resident?
- 2Since your physical and respiratory therapy programs are a known strength, how often do residents participate in these sessions as part of their weekly routine?
- 3How does the management team handle communication with families, especially when there are important updates regarding a resident's care or transitions?
- 4Could you tell us a bit about the dining experience, specifically regarding how menus are planned and how you ensure meal quality is consistent?
- 5What is the process for coordinating medical care or responding to an emergency during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The care & dignity given my Mom could not of been better. Everyone was helpful & caring. Unfortunately, Housekeeping is failing. VERY noticeable difference.”
“The care he has received isn't the greatest. Unless your planning on visiting as possible or live close I would not recommend. You're paying top dollars and no one ever follows up with you unless you are persistent.”
“The upper management on the other hand does not care, have no sympathy at all and then was disrespectful after my mom passed away.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious concerns regarding resident rights, including improper handling of personal mail and staff-resident conflicts. Additionally, the facility has faced findings related to inadequate staffing levels and a lack of documented competency testing for staff administering medications.
Oct 31, 2025Complaint
Resident rights violations: Resident accused of theft by staff, resident prevented from assisting another resident with moving, and resident's mail (social security statements) being intercepted by the financial department without agreement.
Sep 29, 2025Complaint
Inadequate staffing levels leading to allegations of residents not being checked regularly, residents falling, residents eloping, and residents being neglected.
Aug 7, 2025Complaint
Employees are not properly trained or checked for competency on medication administration; specifically, no competency checks were found for catheter care or administration of injection medications.
Ownership & Operations
Who Operates This Facility
Michigan Masonic Home, INC.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit michiganmasons.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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