Arbor Grove Assisted Living & Memory Care
Families consistently rate this highly — reviewers highlight warm, welcoming, and friendly atmosphere. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
Arbor Grove offers a vibrant social environment and a clean, welcoming facility that many families appreciate. However, you should be aware of concerns regarding staffing responsiveness; when touring, specifically ask about the staff-to-resident ratio during evenings and weekends to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
24 reviews on Google“Arbor Grove Assisted Living & Memory Care receives high praise for its warm, welcoming atmosphere and active social calendar, with many families noting that staff treat residents like family. However, there are serious concerns regarding management quality, staffing levels, and responsiveness to call lights, with some reviewers alleging that care standards do not improve despite rising costs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and friendly atmosphere
- Engaging activities and community events
- Attentive and compassionate staff
- Strong sense of community and family involvement
Concerns
- Understaffing and slow response to call lights (mentioned by 2 reviewers)
- Poor management and lack of transparency regarding care standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given your focus on community involvement, what are some of the most popular activities or events that families are encouraged to participate in with their loved ones?
- 2I noticed you are active in responding to feedback online; how do you currently maintain open communication with families regarding changes in a resident's care plan or daily status?
- 3With a capacity of 62 residents, how do you ensure that staff members are consistently available to respond promptly when a resident needs assistance?
- 4Since this is a memory-care certified facility, what specific training or protocols do your staff follow to ensure residents feel safe and engaged throughout the day?
- 5How does your team handle medical emergencies or urgent health changes, especially during evening or weekend hours when administrative staff might be off-site?
- 6We are interested in how you balance the costs of care with the quality of services provided; could you walk us through what is included in the monthly rate to help us understand the overall value?
Personalized based on this facility's data
Key Review Excerpts
“One of the things that stood out most was how involved they were with the community — celebrating with students during homecoming, even voting on a king and queen between residents.”
“My mother has been at Arbor Grove for 8 years and we are very pleased with her care.”
“The facility is very clean, well‑maintained, and has a comfortable, positive atmosphere. It truly feels like a place where people are treated with respect and compassion.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the detail of resident care plans, medication documentation, and food safety/storage. Additionally, investigations noted issues with staff consistency in hygiene care for memory care residents and the need for improved security to prevent residents from wandering into unauthorized areas.
May 30, 2024Routine
The menu for therapeutic and special diets was not posted.
Resident service plans lacked detail regarding specific care needs, such as the level of staff assistance required for mobility and toileting for Residents A, B, and C.
Medication administration records (MAR) for Resident A showed the medication technician failed to initial the administration of Venlafaxine Cap 37.5 ER on 05/01 and 05/02.
Kitchen inspection revealed unsealed and undated items in the walk-in refrigerator, freezer, and dry storage; cereal in the memory care unit was outdated.
Nov 2, 2023OtherCleanReport
No deficiencies found during this inspection.
Oct 4, 2023Complaint
Staff failed to follow service plans regarding timely brief and clothing changes in the memory care unit; evidence of urine staining on bathroom floors and separation of linoleum due to frequent urination on the floor.
Only one care staff member was present on the third shift in the memory care unit.
May 2, 2023Complaint
Failure to provide adequate protection/supervision as memory care residents were able to access the assisted living unit through the courtyard doors.
Ownership & Operations
Who Operates This Facility
1320 Pine Avenue Opco LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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