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Nursing HomeMedicaid Top Rated

Sapphire Nursing and Rehab at Goshen

Strong Medicare quality ratings; families often praise highly skilled and dedicated rehab therapy team. Still worth an in-person visit.

46 Harriman Drive, Goshen, NY 1092424 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 114 Google reviews

5
4
3
2
1
Sapphire Nursing and Rehab at Goshen Nursing Home in Goshen, NY — Street View
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What this means for your family

This facility has a highly regarded rehabilitation department and a very responsive administrative team, which can make for a positive experience for short-term stays. However, due to consistent reports of understaffing and hygiene concerns, we strongly recommend visiting during off-hours or weekends to observe the facility's baseline care levels before making a decision.

Google Reviews

Google Reviews

114 reviews on Google
Sapphire Nursing and Rehab at Goshen receives highly polarized feedback, with many families praising the dedicated rehab therapy team and specific administrative staff for their compassion and responsiveness. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor hygiene, and neglectful care, particularly during off-hours and weekends. Families should be aware that while some experiences are described as life-saving, others detail alarming lapses in basic patient care and communication.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities7.0Meds3.0Memory5.0Comms4.0ValueN/A

Strengths

  • Highly skilled and dedicated rehab therapy team
  • Responsive and hands-on administrative leadership
  • Compassionate and attentive nursing staff (in specific units)
  • Clean and well-maintained common areas

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
  • Poor hygiene, soiled linens, and lack of cleanliness in rooms (mentioned by 5 reviewers)
  • Inadequate communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Poor quality or temperature of food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.5'19(6)4.92.7'21(9)3.04.5'23(10)4.54.8'25(17)4.0'26(8)

Distribution · 86 analyzed

5
61
4
6
3
2
2
0
1
17

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how responsive the leadership team is to feedback; how does the administration work with families to ensure communication remains clear and consistent?
  • 2We've heard great things about the rehab therapy team; could you tell us more about how they tailor their programs for individual recovery goals?
  • 3What specific steps are in place to ensure that linens and personal living spaces are cleaned and refreshed daily?
  • 4How do you manage meal service to ensure food is both nutritious and served at the proper temperature for the residents?
  • 5Can you walk us through the protocol for managing medications and how you ensure accuracy during shift changes?
  • 6What is the process for notifying family members if a medical emergency occurs after hours?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff’s attentiveness and compassion gave us peace of mind each and every day.

Long-term resident's family · 2026★★★★★

The rehab room was not sanitary. No masks or gloves with staff or visitor.

Long-term resident's family · 2026☆☆☆☆

The administrator, Adele, the lady that took my Mom into their facility, has come through for us for each situation.

Long-term resident's family · 2024★★★★
Source: 114 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.69hrs
90%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

2

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility82.1%
Worse than Avg
Here
82.1%
US
12.1%
NY
18.9%
Orange
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
19.4%
NY
20.2%
Orange
9.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
15.5%
NY
13.8%
Orange
9.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
NY
91.3%
Orange
98.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.3%
NY
13.8%
Orange
9.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.5%
Mixed vs Avgs
Here
14.5%
US
19.5%
NY
13.3%
Orange
12.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.5%
Mixed vs Avgs
Here
89.5%
US
81.8%
NY
77.0%
Orange
95.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.8%
Mixed vs Avgs
Here
87.8%
US
79.8%
NY
78.8%
Orange
94.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
NY
1.2%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
2 complaint-triggered

Sapphire Nursing and Rehab has ongoing safety system maintenance issues, with fire safety and emergency exit problems appearing across multiple surveys from 2019 to 2025. The facility shows recurring deficiencies in care planning, infection control, and nursing oversight, including two complaint-triggered citations in 2024 for bowel/bladder care and physician oversight. While all issues have reported correction dates, the persistent pattern of safety and care coordination problems warrants careful consideration during your visit.

Apr 16, 2025Routine
8
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Dec 10, 2024Complaint
2
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Feb 7, 2023Routine
11
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Dec 10, 2019Routine
14
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0013Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sapphire Nursing and Rehab at Goshen

Organization Type

for profit

Chain Affiliation

Chain Name

Sapphire Care Group

Chain Size

8 facilities nationwide

Chain avg rating: 2.4/5 · Rank 1 of 8 (Best)

Ownership & Management

Owners

Goshen Operations LLC

Owner · Organization

100%

Abramczyk, Machla

Owner (parent company)

20%

Farkowitz, Esther

Owner (parent company)

33%

Platschek, Richard

Owner (parent company)

33%

Schuck, Robert

Owner (parent company)

13%

Key personnel

Platschek, RichardManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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