Sapphire Nursing and Rehab at Goshen
Strong Medicare quality ratings; families often praise highly skilled and dedicated rehab therapy team. Still worth an in-person visit.
based on 114 Google reviews

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What this means for your family
This facility has a highly regarded rehabilitation department and a very responsive administrative team, which can make for a positive experience for short-term stays. However, due to consistent reports of understaffing and hygiene concerns, we strongly recommend visiting during off-hours or weekends to observe the facility's baseline care levels before making a decision.
Google Reviews
Google Reviews
114 reviews on Google“Sapphire Nursing and Rehab at Goshen receives highly polarized feedback, with many families praising the dedicated rehab therapy team and specific administrative staff for their compassion and responsiveness. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor hygiene, and neglectful care, particularly during off-hours and weekends. Families should be aware that while some experiences are described as life-saving, others detail alarming lapses in basic patient care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated rehab therapy team
- Responsive and hands-on administrative leadership
- Compassionate and attentive nursing staff (in specific units)
- Clean and well-maintained common areas
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor hygiene, soiled linens, and lack of cleanliness in rooms (mentioned by 5 reviewers)
- Inadequate communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Poor quality or temperature of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the leadership team is to feedback; how does the administration work with families to ensure communication remains clear and consistent?
- 2We've heard great things about the rehab therapy team; could you tell us more about how they tailor their programs for individual recovery goals?
- 3What specific steps are in place to ensure that linens and personal living spaces are cleaned and refreshed daily?
- 4How do you manage meal service to ensure food is both nutritious and served at the proper temperature for the residents?
- 5Can you walk us through the protocol for managing medications and how you ensure accuracy during shift changes?
- 6What is the process for notifying family members if a medical emergency occurs after hours?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff’s attentiveness and compassion gave us peace of mind each and every day.”
“The rehab room was not sanitary. No masks or gloves with staff or visitor.”
“The administrator, Adele, the lady that took my Mom into their facility, has come through for us for each situation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sapphire Nursing and Rehab has ongoing safety system maintenance issues, with fire safety and emergency exit problems appearing across multiple surveys from 2019 to 2025. The facility shows recurring deficiencies in care planning, infection control, and nursing oversight, including two complaint-triggered citations in 2024 for bowel/bladder care and physician oversight. While all issues have reported correction dates, the persistent pattern of safety and care coordination problems warrants careful consideration during your visit.
Apr 16, 2025Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Dec 10, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Feb 7, 2023Routine11
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Dec 10, 2019Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Sapphire Nursing and Rehab at Goshen
for profit
Chain Affiliation
Sapphire Care Group
8 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Goshen Operations LLC
Owner · Organization
Abramczyk, Machla
Owner (parent company)
Farkowitz, Esther
Owner (parent company)
Platschek, Richard
Owner (parent company)
Schuck, Robert
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit goshencare.com
Medicare data downloads
Original nursing home datasets
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