Glen Arden INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 58 Google reviews

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What this means for your family
While the facility is physically clean and attractive, the recent pattern of reports regarding medical neglect and staffing shortages is alarming. If you are considering this facility, we strongly advise you to conduct unannounced visits and ask specifically about their nurse-to-patient ratios and medication management protocols.
Google Reviews
Google Reviews
58 reviews on Google“Glen Arden Inc. presents a stark contrast in reviews, with many visitors praising the facility's physical beauty and cleanliness, while families of residents report significant concerns regarding staffing levels and quality of care. Recent feedback highlights serious issues with medical oversight, responsiveness, and financial transparency, particularly regarding rehab and long-term care experiences.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Aesthetically pleasing environment
- Some attentive individual staff members
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Poor medication management and medical oversight (mentioned by 3 reviewers)
- Slow response times for basic patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you maintain a high staffing rating, how do you ensure that staff are consistently available to respond promptly when a resident needs assistance?
- 2Could you walk me through your current process for medication management and how you ensure accuracy and oversight for each resident?
- 3We noticed the facility is beautifully maintained; what kind of daily social or recreational activities do you have planned to keep residents engaged and active?
- 4How do you handle communication with family members regarding changes in a resident's health status or care plan?
- 5With the recent focus on improving your health inspection outcomes, what specific steps or new protocols has the facility implemented to address those areas?
- 6How do you ensure that individual staff members have the support they need to provide attentive, personalized care throughout every shift?
Personalized based on this facility's data
Key Review Excerpts
“During this time they gave her a catheter as they didn’t have enough staff to take my Mom to her restroom. The catheter wasn’t cared for, my Mom developed a horrible UTI and when we asked the nurse on duty to please check because we saw that something was very wrong she said she would after she finished”
“My grandmother was placed here for rehab. We could never get a consistent answer about her care. All that I know is that my grandmother was coherent upon entry and was administered an unnecessary amount of Xanax and Benadryl that I believe was used as a chemical restraint.”
“The aides and housekeeping staff are stellar! Her room is always clean and the aides are attentive and always available if she needs a bit of help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glen Arden Inc shows recurring issues with safety hazards appearing in all three surveys, alongside persistent problems with care planning and food safety standards. The facility has faced deficiencies in accident prevention, meal quality and food handling, resident assessment planning, infection control, and medication management. While all violations were reportedly corrected by the provider, the repeated safety and care planning issues across multiple years suggest ongoing operational challenges that families should discuss during visits.
Dec 22, 2025Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Jul 2, 2024Routine15
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nov 14, 2022Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Federal Penalties
Fine
Jul 2, 2024
$108,046
Payment Denial
Jul 2, 2024
10-day denial
Ownership & Operations
Who Operates This Facility
Glen Arden INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit glenardenny.com
Medicare data downloads
Original nursing home datasets
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