See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Sandy Springs Center for Nursing and Healing LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1500 S Johnson Ferry Road, North Brookhaven · Atlanta, GA 30319165 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 303 Google reviews

5
4
3
2
1
Sandy Springs Center for Nursing and Healing LLC Nursing Home in Atlanta, GA — Street View
Street View

Watch Sandy Springs Center for Nursing and Healing LLC

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 5.0)
  • High staff turnover (62%)

Bottom 25% in GA · Critically understaffed (RN) · Worst in EMPIRE CARE CENTERS chain · $23,989 in fines

Source: Medicare data

What this means for your family

This facility offers a clean environment and a strong therapy team, which many families appreciate for short-term rehab. However, the recurring reports of slow response times to call lights and medication management errors are serious concerns. We strongly advise you to visit during off-hours or weekends to observe staffing levels and ask management specifically how they ensure medication adherence and timely responses to patient needs.

Google Reviews

Google Reviews

303 reviews on Google
Sandy Springs Center for Nursing and Healing receives polarized feedback, with many families praising the facility's cleanliness, welcoming atmosphere, and dedicated therapy teams. However, significant concerns regarding neglect, slow response times to call lights, medication management errors, and poor communication with families persist across multiple reviews. While some visitors report a high standard of care, others describe distressing experiences involving hygiene issues and lack of accountability.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean7.0Activities8.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Welcoming and professional front desk staff
  • Effective physical and occupational therapy teams
  • Strong, communicative administrative leadership

Concerns

  • Slow or non-existent response to call lights (mentioned by 6 reviewers)
  • Medication management errors or missed doses (mentioned by 3 reviewers)
  • Hygiene issues, including urine odors and lack of assistance with personal care (mentioned by 4 reviewers)
  • Poor communication from staff and management regarding patient status (mentioned by 4 reviewers)
  • Missing personal belongings after hospital transfers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.42024(50)4.52025(132)4.32026(30)

Distribution · 212 analyzed

5
163
4
23
3
2
2
4
1
20

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's size of 165 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance with personal care?
  • 2I noticed that medication management is a high priority; could you walk me through your double-check process to ensure accuracy and consistency for every resident?
  • 3How does your team ensure consistent, proactive communication with families regarding changes in a resident's health status or daily well-being?
  • 4What steps does the facility take to safeguard personal belongings, especially during transitions like hospital transfers?
  • 5I see that your administrative team is very active in responding to feedback; how do you use that input to drive improvements in areas like dining and daily activities?
  • 6With the current staffing levels, how do you ensure that residents receive adequate one-on-one attention and support throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff was very kind and sweet to her. We were so pleased with how she was cared for.

Long-term resident's family · 2024★★☆☆☆

The CNA's are understaffed and as a result do not respond from 15 minutes to 1 hour. The rating on meals is a 2/10.

Rehab patient · 2025★★☆☆☆

The communication between me and Administrator Emanuel has been exceptional—he keeps me up to date on everything, always returns my calls and texts promptly, and is open and approachable.

Long-term resident's family · 2024★★★★★
Source: 303 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
42%
Registered nurses for medical care
Total Nursing
3.13hrs
76%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
19.4%
GA
16.0%
De kalb
18.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
12.1%
GA
10.6%
De kalb
23.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility84.0%
Worse than Avg
Here
84.0%
US
93.4%
GA
91.2%
De kalb
89.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
19.5%
GA
20.5%
De kalb
18.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
15.4%
GA
20.1%
De kalb
19.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.3%
GA
16.6%
De kalb
16.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.7%
Better than Avg
Here
84.7%
US
81.8%
GA
80.4%
De kalb
75.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.4%
Mixed vs Avgs
Here
77.4%
US
79.7%
GA
78.4%
De kalb
74.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
GA
2.4%
De kalb
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Well above state avg (6.1)
27 complaint-triggered
$23,989 in fines

This facility shows concerning patterns with 27 complaint-triggered deficiencies indicating families have repeatedly filed reports about care issues. The main recurring problems involve medication management, care planning, and infection control, with some issues persisting across multiple years. While the facility has corrected deficiencies when cited, the high volume of family complaints and repeat violations in critical areas like medication safety and infection prevention suggest ongoing quality concerns that warrant careful consideration.

Dec 19, 2025Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 10, 2025Complaint
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Apr 10, 2025Routine
2
0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

May 7, 2023Complaint
16
0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 7, 2023Routine
4
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Oct 22, 2021Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sandy Springs Center for Nursing and Healing LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Empire Care Centers

Chain Size

19 facilities nationwide

Chain avg rating: 1.8/5 · Rank 15 of 18 (Worst)

Ownership & Management

Owners

Empire Ga 3 Holdco LLC

Owner · Organization

100%

Ensh Ga 3 LLC

Owner (parent company) · Organization

50%

Nmga3 Jv Member LLC

Owner (parent company) · Organization

50%

Key personnel

Donath, BarryManaging Control - Governing BodyHeller, ShlomoOfficer / DirectorEmpire Care Centers LLCManagerBurney, LindaManagerCole, JudelliaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call