Sandy Springs Center for Nursing and Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 303 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 5.0)
- High staff turnover (62%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in EMPIRE CARE CENTERS chain · $23,989 in fines
What this means for your family
This facility offers a clean environment and a strong therapy team, which many families appreciate for short-term rehab. However, the recurring reports of slow response times to call lights and medication management errors are serious concerns. We strongly advise you to visit during off-hours or weekends to observe staffing levels and ask management specifically how they ensure medication adherence and timely responses to patient needs.
Google Reviews
Google Reviews
303 reviews on Google“Sandy Springs Center for Nursing and Healing receives polarized feedback, with many families praising the facility's cleanliness, welcoming atmosphere, and dedicated therapy teams. However, significant concerns regarding neglect, slow response times to call lights, medication management errors, and poor communication with families persist across multiple reviews. While some visitors report a high standard of care, others describe distressing experiences involving hygiene issues and lack of accountability.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Welcoming and professional front desk staff
- Effective physical and occupational therapy teams
- Strong, communicative administrative leadership
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Medication management errors or missed doses (mentioned by 3 reviewers)
- Hygiene issues, including urine odors and lack of assistance with personal care (mentioned by 4 reviewers)
- Poor communication from staff and management regarding patient status (mentioned by 4 reviewers)
- Missing personal belongings after hospital transfers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 165 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance with personal care?
- 2I noticed that medication management is a high priority; could you walk me through your double-check process to ensure accuracy and consistency for every resident?
- 3How does your team ensure consistent, proactive communication with families regarding changes in a resident's health status or daily well-being?
- 4What steps does the facility take to safeguard personal belongings, especially during transitions like hospital transfers?
- 5I see that your administrative team is very active in responding to feedback; how do you use that input to drive improvements in areas like dining and daily activities?
- 6With the current staffing levels, how do you ensure that residents receive adequate one-on-one attention and support throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was very kind and sweet to her. We were so pleased with how she was cared for.”
“The CNA's are understaffed and as a result do not respond from 15 minutes to 1 hour. The rating on meals is a 2/10.”
“The communication between me and Administrator Emanuel has been exceptional—he keeps me up to date on everything, always returns my calls and texts promptly, and is open and approachable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 27 complaint-triggered deficiencies indicating families have repeatedly filed reports about care issues. The main recurring problems involve medication management, care planning, and infection control, with some issues persisting across multiple years. While the facility has corrected deficiencies when cited, the high volume of family complaints and repeat violations in critical areas like medication safety and infection prevention suggest ongoing quality concerns that warrant careful consideration.
Dec 19, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 10, 2025Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Apr 10, 2025Routine2
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 7, 2023Complaint16
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 7, 2023Routine4
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 22, 2021Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Sandy Springs Center for Nursing and Healing LLC
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 15 of 18 (Worst)
Ownership & Management
Owners
Empire Ga 3 Holdco LLC
Owner · Organization
Ensh Ga 3 LLC
Owner (parent company) · Organization
Nmga3 Jv Member LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
303 reviews from families & visitors
Official Website
Visit sandyspringsnursing.com
Medicare data downloads
Original nursing home datasets
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