Perimeter Rehabilitation Suites by Harborview
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 85 Google reviews
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What this means for your family
While the facility has a small team of highly regarded physical and occupational therapists, the volume of reports regarding medical neglect, hygiene issues, and lack of responsiveness is extremely concerning. If you choose this facility, you must be prepared to be present daily to advocate for your loved one's basic needs and medication schedule, as independent care standards appear inconsistent.
Google Reviews
Google Reviews
85 reviews on Google“Perimeter Rehabilitation Suites by Harborview receives overwhelmingly negative feedback from families and patients, with recurring reports of severe neglect, poor hygiene, and unresponsive staff. While a small number of reviewers praise specific physical and occupational therapists for their dedication, these positive experiences are frequently overshadowed by reports of medical errors, unaddressed patient distress, and lost personal belongings. Families should be aware that the facility faces serious allegations regarding the quality of basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and dedicated physical/occupational therapy staff
- Clean, well-maintained common areas
- Occasional responsive nursing and administrative staff
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 18 reviewers)
- Unresponsive or rude nursing staff (mentioned by 15 reviewers)
- Medication management errors or delays (mentioned by 7 reviewers)
- Loss or theft of personal belongings (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high volume of residents, what specific protocols are in place to ensure consistent, timely assistance with personal hygiene and toileting needs?
- 2Can you walk me through the current process for medication administration and how you track and prevent potential delays or errors?
- 3How does your team handle communication with families when concerns arise, and what is the best way to ensure we can reach someone directly if we have an urgent question?
- 4I noticed your therapy department is highly regarded; how do you integrate those skilled therapy services into the daily routine of residents who aren't in active sessions?
- 5What measures are in place to ensure the security of personal belongings, and how do you handle situations where an item might be misplaced?
- 6With a large facility of 240 residents, what steps are taken to ensure that the dining experience remains personalized and that individual dietary needs are met promptly?
Personalized based on this facility's data
Key Review Excerpts
“Demetrius, a Physical Therapist Assistant works to pushes you toward independence and knows exactly what to do to get you to the level you need to be with patience and kindness.”
“The facility is well maintained and has very freindly and professional staff.”
“The wound nurses here were able to heal the gaping hole in her posterior eventually. They call me as soon as any minor issue arises. I've felt comfortable leaving Mom in their care the 5 or 6 days a week I can't be there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 50 deficiencies over 6 surveys, with 44 triggered by family complaints. Recent issues from 2025 span nursing staffing shortages, medication management problems, and safety hazards including accident prevention failures. Problems with care planning and infection control have persisted across multiple years, though the facility reports corrective actions for each violation.
Mar 19, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 19, 2025Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 17, 2025Complaint25
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jun 17, 2025Routine2
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 13, 2023Complaint7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 17, 2025
$201,403
Ownership & Operations
Who Operates This Facility
Perimeter Rehabilitation Suites by Harborview
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Cl 2022 Irrv Tr
Owner (parent company) · Organization
De 2021 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit perimeter-health.com
Medicare data downloads
Original nursing home datasets
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