Sanctuary at the Oaks #2
Families consistently rate this highly — reviewers highlight professional and caring staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
The Village at the Oaks offers a vibrant community with excellent social programming and well-maintained living spaces. However, given the reports of delayed response times and concerns regarding memory care supervision, we strongly recommend asking for specific staff-to-resident ratios during evening and weekend shifts before committing.
Google Reviews
Google Reviews
24 reviews on Google“The Village at the Oaks generally receives high praise for its professional staff, well-maintained facilities, and engaging social activities. While many families report a warm, supportive environment for their loved ones, there are serious concerns regarding staffing levels and responsiveness, particularly in the memory care unit. Families should weigh the strong community atmosphere against reports of delayed care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring staff
- Well-maintained, clean facilities
- Engaging social activities and events
- Reliable transportation services for residents
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Inadequate care/feeding in memory unit (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the facility looks; what is your team's daily routine for ensuring the common areas stay this pristine?
- 2I noticed how much the management values feedback through your high review response rate; how does the staff use resident or family suggestions to improve daily care?
- 3With such a small, intimate community of 20 residents, how do you ensure that staff can provide quick, attentive responses to call bells during busy meal times?
- 4Could you tell me more about the specific care and feeding assistance provided during mealtimes, especially for those who might need extra help?
- 5What kind of engaging social activities or special events do you have planned for the residents this month?
- 6How do you manage medical emergencies or urgent care needs after hours when the primary daytime staff has gone home?
Personalized based on this facility's data
Key Review Excerpts
“The aides are unbelievably lazy, and the supervision is even worse. A monkey could run this place better (and probably with more empathy).”
“The best thing about living here is having an accessible bus to take me to my multiple dr appointments, as well as an occasional scheduled trip to Meijer or Walmart.”
“The Sanctuary at the Oaks provided wonderful care and support for my wife as her memory and health declined. I cannot speak highly enough of the team.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has had two recent investigations involving serious concerns: one regarding physical roughness by a staff member and another regarding insufficient staffing to meet residents' personal care needs. However, the most recent renewal inspection in October 2025 found the facility to be in compliance with all rules.
Oct 22, 2025RoutineCleanReport
No deficiencies found during this inspection.
Aug 13, 2025Complaint
Staff member (Alexis Morris) was reported to be rough with Resident A, involving forceful transfers and causing physical bruising (handprint on forearm and pinpoint bruises on ribs).
Nov 21, 2024Complaint
Insufficient staffing: Residents reported that staff were not always readily available to provide timely personal care, such as showering and toileting.
Oct 26, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Trinity Continuing Care Services
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit villageattheoaks.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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