Sanctuary at the Oaks #1
Families consistently rate this highly — reviewers highlight friendly and professional staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
The Village at the Oaks is highly regarded for its independent living environment, featuring excellent social activities and helpful transportation services. However, families considering the memory care unit should conduct a thorough, unannounced visit and ask specific questions about feeding assistance and staffing ratios, as a recent review raised serious concerns about neglect in that department.
Google Reviews
Google Reviews
24 reviews on Google“The Village at the Oaks generally receives high praise for its friendly staff, well-maintained facilities, and engaging social activities for independent living residents. However, there is a serious, recent allegation regarding neglect and inadequate feeding in the memory care unit, alongside older reports of slow response times due to staffing limitations. Families should carefully weigh the positive experiences in independent living against these critical concerns regarding specialized care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff
- Well-maintained, clean facilities
- Engaging social activities and events
- Reliable transportation services for residents
Concerns
- Slow response times for assistance (mentioned by 2 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With your focus on social engagement, could you walk me through a typical day of activities and how you encourage residents to participate?
- 2I noticed your transportation services are highly regarded; how do you coordinate those trips to ensure residents can easily attend outside appointments or community outings?
- 3Given the intimate size of your 20-resident community, how do you ensure that staff are readily available to provide timely assistance whenever a resident calls for help?
- 4How does your team manage staffing levels throughout the day and night to ensure consistent support for all residents?
- 5Since I’m interested in your memory care offerings, could you explain how your approach to supporting those residents differs from the general assisted living services?
- 6What is your protocol for handling medical emergencies or urgent health needs, particularly during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The facilities and programming are top notch but the caring and professional staff made it a real home for her. They became an extension of our family and I know Mom was an extension of theirs.”
“Due to the limited amount of people on staff concerns of clients can not always be addressed quickly. Took over 45 min for a nurse to come to my moms room.”
“They promised care and compassion in their memory unit, but once your loved one is through the door, they stop pretending. They quite literally don’t feed people.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations at this facility have identified serious concerns regarding resident care, including failure to follow meal assistance plans leading to significant weight loss and an incident where improper use of a Hoyer lift caused a skin tear. While one staff member involved in the lifting incident is no longer employed, the facility has been required to submit corrective action plans for these violations.
Nov 24, 2025Complaint
Resident A's assessed needs were not met; specifically, the resident experienced significant weight loss (16.2 lbs over 6 months) because staff failed to wake the resident for meals as required by the assessment plan.
Oct 22, 2025RoutineCleanReport
No deficiencies found during this inspection.
Aug 13, 2025Complaint
Additional finding: The investigation noted the incident occurred because the correct procedure for removing the canvas was not followed.
Staff member (Shelby Enders) was rough with Resident A while using a Hoyer lift, causing a skin tear and bruising to the resident's upper left arm; staff failed to follow the required two-person assistance procedure.
Dec 6, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Trinity Continuing Care Services
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit villageattheoaks.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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