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Assisted Living

Sanctuary Assisted Living LLC

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

18003 West Mauna Loa Lane, Sierra Montana · Surprise, AZ 85388Licensed & Active
Google rating
4.9/5

based on 92 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a high-touch, personalized environment that feels more like a home than a clinical institution. The staff's focus on nutrition and physical movement is a significant advantage for residents' overall well-being.

Google Reviews

Google Reviews

92 reviews analyzed
Families considering this facility can expect a highly compassionate, family-like environment that prioritizes holistic health, including nutrition and movement. Reviewers consistently praise the attentive staff and the cleanliness of the home, though the facility's focus on specialized metabolic health and natural remedies is a unique characteristic to note.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities9.0MedsN/AMemory9.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Clean and inviting environment
  • Nutritically focused, healthy meals
  • Strong focus on holistic wellness and movement
  • Warm, family-like atmosphere

Rating Trends

Tap a year to see what changed

2344.82023(5)5.02024(1)4.92025(17)5.02026(7)

Distribution

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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've noticed how much the management values communication through their responses to families; how do you typically keep us updated on our loved one's day-to-day well-being?
  • 2The focus on nutrition and healthy meals seems wonderful—could you tell us more about how the dining program is structured and how much input residents have on their menus?
  • 3We love the idea of a holistic approach to wellness; what kind of movement or physical activities are available to help residents stay active and engaged?
  • 4The atmosphere here feels very warm and family-like; how do the staff members go about building those personal, attentive relationships with the residents?
  • 5Could you walk us through the protocol for handling medical emergencies or unexpected health changes during the night?
  • 6What does a typical afternoon look like for a resident participating in the community's social activities?

Personalized based on this facility's data


Key Review Excerpts

I have seen many different residents move into this group home in very poor health and within months they are like different people. I would move my loved one here in a heart beat ❤️

Resident family member · 2026★★★★★

My husband had cognitive decline and after 32 days he was able to come home and live a normal life. We are following the same regiment at home that Hal and his team utilized in those 32 days.

Spouse of former resident · 2025★★★★★

The menu leaves the house smelling like home. Decorations every single holiday, birthday parties, live bands. Very fun. It’s home.

Visitor · 2025★★★★★
Source: 92 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

2total
1deficiencies
Jan 9, 2026Routine
CleanReport

An on-site compliance inspection was conducted on January 9, 2026, and no deficiencies were found.

Jan 31, 2024Routine

The following deficiency was found during the on-site compliance inspection conducted on January 31, 2024:

If an assisted living facility provides medication administration, a manager shall ensure that:R9-10-816.B.3.bCorrected Feb 20, 2024

Based on record review, observation, and interview, the manager failed to ensure a medication was administered in compliance with a medication order, for one of two residents reviewed. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication. Findings include: 1. Review of R2's medical record revealed a current written service plan dated November 2023. This service plan indicated R2 received medication administration. 2. Review of R2's medical record revealed a signed medication order dated December 5, 2023. This medication order stated "Metoprolol 25 mg tablet take 1 PO twice a day hold for SBP [systolic blood pressure] <110 or heart rate is <55". 3. Review of R2's medical record revealed a January 2024 medication administration record (MAR). This MAR stated "Metoprolol 25 mg tablet take 1 PO twice a day". The MAR documented a blood pressure reading of 107/51 on January 16, 2024 and that the medication was administered instead of being held per physician orders. 4. During an observation of R2's medications, Metoprolol 25mg was observed. 5. In an interview, E1 acknowledged R2's medication was not administered in compliance with the available medication order.

Contact

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References & Resources

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