San Remo
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab progress. Still worth an in-person visit.
based on 479 Google reviews
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What this means for your family
San Remo offers excellent rehabilitation and physical therapy, with many families reporting remarkable recovery progress. However, you must be vigilant regarding weekend care and response times, as multiple families have reported significant delays in assistance and inconsistent staffing quality during off-hours.
Google Reviews
Google Reviews
479 reviews on Google“San Remo is highly regarded by many families for its exceptional rehabilitation services and a leadership team that is frequently described as hands-on and compassionate. While many reviewers praise the nursing and therapy staff for their dedication, there are serious, recurring reports of neglect, specifically regarding delayed response to call lights and inadequate care during weekend shifts. Families should be aware of these significant discrepancies in care quality between weekday and weekend staff.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab progress
- Hands-on and accessible administration
- Compassionate and skilled nursing staff
- Clean and aesthetically pleasing facility
- Attentive maintenance and housekeeping
Concerns
- Slow response times to call lights and nursing requests (mentioned by 6 reviewers)
- Inconsistent care quality during weekend shifts (mentioned by 4 reviewers)
- Shortage of basic medical and hygiene supplies (mentioned by 3 reviewers)
- Communication lapses from administration or social workers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of canned templates to respond to reviews. Positive reviews are met with repetitive, non-specific praise, while negative reviews are met with a single standardized request to contact the corporate email.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your reviews; how can we best stay in touch with the social work team regarding updates on our loved one?
- 2We have heard great things about the physical therapy and rehab progress here, so could you tell us more about how the therapy team works with residents?
- 3With the facility looking so clean and well-maintained, how does the housekeeping team ensure that resident rooms are kept tidy and hygienic on a daily basis?
- 4How does the nursing team manage medication administration, especially during the transition between day and weekend shifts?
- 5What is the protocol for responding to call lights during the night or on weekends to ensure residents aren't waiting long for assistance?
- 6How do you ensure that essential medical and hygiene supplies are always readily available for every resident's needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff have all been very attentive and professional in caring for my difficult brother and the Executive Director, Joshua, by far exceeded our expectations.”
“I was pleased with the care and progress, my husband made while in rehab here after he broke his hip recently . Therapy worked with him and had him walking within a month.”
“I love the fact that Josh the administrator is present in the halls—and in the rooms of the residents. He does not sit in his office all day!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against San Remo, resulting in 11 complaint-triggered deficiencies over the review period. The most recurring issues involve infection control problems (cited three times across different surveys), medication management deficiencies, and food safety violations. While all deficiencies show correction dates, the pattern of repeated issues in infection control and the high volume of family complaints raise concerns about care consistency at this facility.
Feb 19, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 5, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2024Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Mar 11, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 30, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 12, 2023Routine5
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
SR SENIOR COMMUNITY LTD CO
JOSHUA S HOES
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 37
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
479 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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