Collinwood Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High RN turnover (57%)
Bottom 25% in Texas · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in PARAMOUNT HEALTHCARE chain · $78,635 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its warm, family-like atmosphere and a staff that appears deeply committed to resident comfort. However, because one reviewer reported serious issues with hygiene and emergency communication, you should specifically ask about their protocols for monitoring resident needs and how they notify families of medical changes.
Google Reviews
Google Reviews
28 reviews on Google“Families can expect a highly welcoming and warm environment, with many reviewers praising the long-term, dedicated staff and the facility's clean, home-like atmosphere. While the vast majority of feedback is exceptionally positive regarding care and kindness, one critical review raised serious concerns regarding hygiene and communication during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing and support staff
- Clean and well-maintained facility
- Long-tenured, experienced employees
- Welcoming and friendly atmosphere for visitors
Concerns
- Neglect of basic hygiene and medical communication
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed many visitors mention how warm and attentive the nursing staff is; how do you ensure that level of personal care remains consistent during shift changes?
- 2With the long-tenured employees you have here, how do they help new residents settle into the community and feel at home?
- 3How does the clinical team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4What specific steps are taken to ensure that daily hygiene routines and personal care needs are met consistently for every resident?
- 5Can you tell me more about the daily activities and social opportunities available to help residents stay engaged with the community?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“My dad has spent a year at Collinwood. I visit my and I’m always greeted with a friendly smile from all the staff members. I can tell that the staff, including Randy (executive director), genuinely cares about the well-being of my dad and will do their best to keep him comfortable and happy.”
“The nurses have been there a long time. It’s feels like home and family. Friendly and professional Just a good choice for us!”
“New Activity Director hit the floors running! What a welcome change in service for the residents!!! She keeps them active, engaged and smiling!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about Collinwood, resulting in 13 complaint-triggered deficiencies including serious concerns about abuse protection and care planning. The facility shows persistent problems across surveys in three main areas: protecting residents from abuse and neglect, developing proper care plans, and infection control. While all deficiencies have correction dates, the recurring nature of complaints and repeated violations in core care areas suggest ongoing quality concerns that families should carefully investigate.
Feb 27, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 7, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 22, 2025Complaint5
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 14, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 27, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
May 22, 2025
$78,635
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
DSJ HEALTHCARE INC
ALVINA CONTE
Chain Affiliation
Paramount Healthcare
8 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 8 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit collinwoodcarecenter.com
Medicare data downloads
Original nursing home datasets
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