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Nursing HomeMedicaid Top Rated

San Luis Care Center

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

240 Craft Dr, Alamosa, CO 8110170 bedsLicensed & Active
Source: CO CDPHE — view official record
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 124 Google reviews

5
4
3
2
1
San Luis Care Center Nursing Home in Alamosa, CO — Street View
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What this means for your family

San Luis Care Center is highly regarded for its cleanliness and proactive communication with families regarding health updates. While the vast majority of experiences are positive, families should remain observant during visits and address any concerns about staff interactions directly with the administration, as isolated reports of unprofessionalism have occurred.

Google Reviews

Google Reviews

124 reviews on Google
San Luis Care Center receives overwhelmingly positive feedback from families who praise the facility for its cleanliness, welcoming atmosphere, and dedicated nursing staff. While most reviewers highlight the professional care and effective communication regarding resident health, there are isolated reports of staff rudeness and concerns regarding the quality of care in critical situations.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities8.0Meds8.0MemoryN/AComms9.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and professional nursing staff
  • Effective communication with families
  • Convenient digital check-in system

Concerns

  • Reports of rude or unprofessional staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'17(1)1.05.0'21(1)5.04.9'23(37)4.94.7'25(37)4.8'26(13)

Distribution · 130 analyzed

5
117
4
7
3
2
2
0
1
4

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very high response rate to online feedback; how do you use that family input to make ongoing improvements to the care experience here?
  • 2With a 70-resident capacity, how do you ensure that every resident receives consistent, personalized attention from the nursing staff throughout the day?
  • 3We’ve heard great things about your digital check-in system; how does that technology help you keep families informed about their loved one's daily routine and well-being?
  • 4I see your team is highly rated for being friendly and professional, but could you share how you handle conflict resolution or training to ensure every staff interaction remains respectful and supportive?
  • 5Given the recent health inspection reports, could you walk me through the specific steps the facility has taken to address those findings and maintain your high standards of care?
  • 6What kind of social activities or community engagement programs do you have in place to keep residents active and connected within the facility?

Personalized based on this facility's data


Key Review Excerpts

The facility is always clean, staff is great. We had a meeting with nurse, therapists & staff yesterday to give us an update on Jimmy’s health status, . Jimmy is getting better and will continue with his medication Regimen and daily living program.

Long-term resident's family · 2024★★★★★

Our father was treated with dignity and respect. All his needs were met daily and his stay was very comfortable. The staff and nurses kept us up to date on his progress with weekly meetings.

Rehab patient's family · 2022★★★★★

The staff is welcoming and there was harp music being played when I arrived to visit my grandmother. The facility is very clean and well kept inside and out.

Grandchild of resident · 2023★★★★★
Source: 124 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
100%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
10%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
12.1%
CO
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.4%
Worse than Avg
Here
11.4%
US
4.9%
CO
3.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.2%
Mixed vs Avgs
Here
13.2%
US
19.5%
CO
11.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.1%
Better than Avg
Here
15.1%
US
15.5%
CO
20.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.9%
Worse than Avg
Here
89.9%
US
93.4%
CO
93.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
14.4%
CO
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.2%
Better than Avg
Here
84.2%
US
79.8%
CO
75.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.9%
Mixed vs Avgs
Here
76.9%
US
81.8%
CO
76.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (8.8)

San Luis Care Center has 29 deficiencies across three surveys, all appearing to be corrected by the facility. The most recurring issues involve fire safety systems, emergency preparedness protocols, and care planning processes. Recent 2024 deficiencies focused heavily on emergency preparedness compliance, while earlier surveys identified fire safety and resident care concerns, suggesting ongoing operational challenges despite documented corrections.

Jun 19, 2024Routine
15
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0324Potential for harm · Isolated

Smoke Deficiencies

Provide properly protected cooking facilities.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Feb 26, 2020Routine
6
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0353Potential for harm · Isolated

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Feb 7, 2019Routine
8
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

6total
2deficiencies
Mar 5, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 4, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 16, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Aug 13, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Jul 10, 2024Routine
N/A0000, 0761, 0927

The initial comments (ID Prefix Tag # K 000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The facility is a one-story wood-frame structure, Type V (111) construction, without a basement. The facility is classified as fully protected by a National Fire Protection Association (NFPA) 13 automatic fire sprinkler system. There is a dry-pipe system that protects the attic space. The facility was surveyed on July 10, 2024, for compliance with fire safety requirements using the National Fire Protection Association (NFPA) Life Safety Code, NFPA 101, 2012 edition, Chapter 19, Existing Facilities; the NFPA Health Care Facilities Code, NFPA 99, 2012 edition; and referenced standards. The facility will meet these requirements upon completion of an approved Plan of Correction. Deficiencies were discussed with the Maintenance Director at the time of the survey and again during the exit conference.NOTE: Existing life safety features that meet the requirements for new construction at the time of licensure or certification shall be maintained and not be diminished. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by: 1) Fire Doors report (annually)(80 5.2): Not Done2) Resident Room 309 not latching3) 200 hall does double fire doors not latchingNFPA 101, 8.3.3.1 Openings required to have a fire protection rating by Table 8.3.4.2 shall be protected by approved, listed, labeled fire door assemblies and fire window assemblies and their accompanying hardware, including all frames, closing devices, anchorage, and sills in accordance with the requirements of NFPA 80, Standard for Fire Doors and Other Opening Protectives, except as otherwise specified in this Code.NFPA 80, 5.2 Inspections.5.2.1 Fire door assemblies shall be inspected and tested not less than annually, and a written record of the inspection shall be signed and kept for inspection by the AHJ.5.2.15.3 Where a fire door, frame, or any part of its appurtenances is damaged to the extent that it could impair the door ' s proper emergency function, the following actions shall be performed:(1)The fire door, frame, door assembly, or any part of its appurtenances shall be repaired with labeled parts or parts obtained from the original manufacturer.(2)The door shall be tested to ensure emergency operation and closing upon completion of the repairs... Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 99 and NFPA 55. This was evidenced by:1) The Oxygen Trans-filling room needs mechanical ventilation within 12" of the floor.NFPA 55 6.15.7.26.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor.NFPA 99 11.5.2.3.1Transfilling to liquid oxygen base reservoir containers or to liquid oxygen portable containers over 344.74 kPa(50 psi) shall include the following:(1) A designated area separated from any portion of a facility where in patients are housed, examined, or treated by a fire barrier of 1 hour fire-resistive construction.(2) The area is mechanically ventilated, is sprinklered, and has ceramic or concrete flooring.(3) The area is posted with signs indicating that transfilling is occurring and that smoking in the immediate area is not permitted.(4) The individual transfilling the container(s) has been properly trained in the transfilling procedures.NFPA 99 9.3.7.5.3.4Mechanical exhaust air fans shall be supplied with electrical power from the essential electrical system.This deficiency could affect occupants, who might include residents, staff, and visitors within the smoke compartment. The deficient item was discussed with the maintenance team at the exit conference.

Jun 19, 2024Complaint
N/A0000, 0004, 0013 and 10 more

A recertification survey with complaint #CO36384 was completed on 6/17/24 to 6/19/24. Six deficiencies were cited. An Emergency Preparedness survey was conducted from 6/17/24 to 6/19/24. Six deficiencies were cited. Based on observations, record review and interviews, the facility failed to provide an effective pain management regimen in a manner consistent with professional standards of practice, the comprehensive person-centered care pla.. Based on record review and interview, the facility failed to develop and maintain an up to date emergency preparedness training program that aligns with the facility ' s specific individualized emergency preparedness progra.. Based on record review and interviews, the facility failed to develop a comprehensive care plan for one (#18) of three residents out of 21 sample residents for services to attain or maintain the resident ' s highest practicable physical, m.. Based on record review and interviews, the facility failed to develop and implement emergency preparedness policies and procedures, based on the facility' s emergency plan, risk assessment and communication plan, which were revie.. Based on record review and interviews, the facility failed to develop and maintain an emergency preparedness communication plan that complies with Federal, State and local laws and was reviewed and updated annually. &nbsp.. Based on record review and interviews, the facility failed to develop and maintain an up-to-date emergency preparedness training and testing of the emergency preparedness plan (EPP) that was based on the facility ' s emerge.. Based on record review and interviews, the facility failed to ensure in-service training for certified nurse aides (CNA) consisted of annual training for dementia management and/or annual abuse training for three of five CNAs reviewed... Based on record review and interviews, the facility failed to ensure residents who (#25) required dialysis received dialysis services consistent with professional standards of practice for one (#25) of one resident reviewed for dialysis .. Based on record review and interviews, the facility failed to have a complete emergency preparedness communication plan.Specifically, the facility failed to have a complete communication plan that included all contact information for.. Based on record review and interviews, the facility failed to have an annual review of the complete emergency preparedness plan (EPP). Specifically, the facility failed to have an annual review of the EPP. Findings in.. Based on record review and interviews, the facility failed to inform one (#39) of three residents reviewed for beneficiary notices and appeal rights out of 21 sample residents of changes in their services covered by Medicare in a.. Based on record review and staff interviews, the facility failed to conduct and document a facility-wide assessment to determine what resources are necessary to care for its residents competently during day-to-day operations.Specifical..

Ownership & Operations

Who Operates This Facility

Owner / Operator

San Luis Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 24 of 194 (Best)

Ownership & Management

Owners

Developers Investment Company INC

Owner · Organization

Preston, Forrest

Owner

Preston, Forrest

Owner (parent company)

Key personnel

Baroz, KendraManaging Control - Governing BodyOwsley, MeganManaging Control - Governing BodySchmidt, DerekManaging Control - Governing BodyLay, LisaOfficer / DirectorSwanker, RichardOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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