San Luis Care Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 124 Google reviews

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What this means for your family
San Luis Care Center is highly regarded for its cleanliness and proactive communication with families regarding health updates. While the vast majority of experiences are positive, families should remain observant during visits and address any concerns about staff interactions directly with the administration, as isolated reports of unprofessionalism have occurred.
Google Reviews
Google Reviews
124 reviews on Google“San Luis Care Center receives overwhelmingly positive feedback from families who praise the facility for its cleanliness, welcoming atmosphere, and dedicated nursing staff. While most reviewers highlight the professional care and effective communication regarding resident health, there are isolated reports of staff rudeness and concerns regarding the quality of care in critical situations.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and professional nursing staff
- Effective communication with families
- Convenient digital check-in system
Concerns
- Reports of rude or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high response rate to online feedback; how do you use that family input to make ongoing improvements to the care experience here?
- 2With a 70-resident capacity, how do you ensure that every resident receives consistent, personalized attention from the nursing staff throughout the day?
- 3We’ve heard great things about your digital check-in system; how does that technology help you keep families informed about their loved one's daily routine and well-being?
- 4I see your team is highly rated for being friendly and professional, but could you share how you handle conflict resolution or training to ensure every staff interaction remains respectful and supportive?
- 5Given the recent health inspection reports, could you walk me through the specific steps the facility has taken to address those findings and maintain your high standards of care?
- 6What kind of social activities or community engagement programs do you have in place to keep residents active and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always clean, staff is great. We had a meeting with nurse, therapists & staff yesterday to give us an update on Jimmy’s health status, . Jimmy is getting better and will continue with his medication Regimen and daily living program.”
“Our father was treated with dignity and respect. All his needs were met daily and his stay was very comfortable. The staff and nurses kept us up to date on his progress with weekly meetings.”
“The staff is welcoming and there was harp music being played when I arrived to visit my grandmother. The facility is very clean and well kept inside and out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
San Luis Care Center has 29 deficiencies across three surveys, all appearing to be corrected by the facility. The most recurring issues involve fire safety systems, emergency preparedness protocols, and care planning processes. Recent 2024 deficiencies focused heavily on emergency preparedness compliance, while earlier surveys identified fire safety and resident care concerns, suggesting ongoing operational challenges despite documented corrections.
Jun 19, 2024Routine15
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Feb 26, 2020Routine6
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 7, 2019Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Mar 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 4, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 16, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Aug 13, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Jul 10, 2024Routine
The initial comments (ID Prefix Tag # K 000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The facility is a one-story wood-frame structure, Type V (111) construction, without a basement. The facility is classified as fully protected by a National Fire Protection Association (NFPA) 13 automatic fire sprinkler system. There is a dry-pipe system that protects the attic space. The facility was surveyed on July 10, 2024, for compliance with fire safety requirements using the National Fire Protection Association (NFPA) Life Safety Code, NFPA 101, 2012 edition, Chapter 19, Existing Facilities; the NFPA Health Care Facilities Code, NFPA 99, 2012 edition; and referenced standards. The facility will meet these requirements upon completion of an approved Plan of Correction. Deficiencies were discussed with the Maintenance Director at the time of the survey and again during the exit conference.NOTE: Existing life safety features that meet the requirements for new construction at the time of licensure or certification shall be maintained and not be diminished. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by: 1) Fire Doors report (annually)(80 5.2): Not Done2) Resident Room 309 not latching3) 200 hall does double fire doors not latchingNFPA 101, 8.3.3.1 Openings required to have a fire protection rating by Table 8.3.4.2 shall be protected by approved, listed, labeled fire door assemblies and fire window assemblies and their accompanying hardware, including all frames, closing devices, anchorage, and sills in accordance with the requirements of NFPA 80, Standard for Fire Doors and Other Opening Protectives, except as otherwise specified in this Code.NFPA 80, 5.2 Inspections.5.2.1 Fire door assemblies shall be inspected and tested not less than annually, and a written record of the inspection shall be signed and kept for inspection by the AHJ.5.2.15.3 Where a fire door, frame, or any part of its appurtenances is damaged to the extent that it could impair the door ' s proper emergency function, the following actions shall be performed:(1)The fire door, frame, door assembly, or any part of its appurtenances shall be repaired with labeled parts or parts obtained from the original manufacturer.(2)The door shall be tested to ensure emergency operation and closing upon completion of the repairs... Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 99 and NFPA 55. This was evidenced by:1) The Oxygen Trans-filling room needs mechanical ventilation within 12" of the floor.NFPA 55 6.15.7.26.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor.NFPA 99 11.5.2.3.1Transfilling to liquid oxygen base reservoir containers or to liquid oxygen portable containers over 344.74 kPa(50 psi) shall include the following:(1) A designated area separated from any portion of a facility where in patients are housed, examined, or treated by a fire barrier of 1 hour fire-resistive construction.(2) The area is mechanically ventilated, is sprinklered, and has ceramic or concrete flooring.(3) The area is posted with signs indicating that transfilling is occurring and that smoking in the immediate area is not permitted.(4) The individual transfilling the container(s) has been properly trained in the transfilling procedures.NFPA 99 9.3.7.5.3.4Mechanical exhaust air fans shall be supplied with electrical power from the essential electrical system.This deficiency could affect occupants, who might include residents, staff, and visitors within the smoke compartment. The deficient item was discussed with the maintenance team at the exit conference.
Jun 19, 2024Complaint
A recertification survey with complaint #CO36384 was completed on 6/17/24 to 6/19/24. Six deficiencies were cited. An Emergency Preparedness survey was conducted from 6/17/24 to 6/19/24. Six deficiencies were cited. Based on observations, record review and interviews, the facility failed to provide an effective pain management regimen in a manner consistent with professional standards of practice, the comprehensive person-centered care pla.. Based on record review and interview, the facility failed to develop and maintain an up to date emergency preparedness training program that aligns with the facility ' s specific individualized emergency preparedness progra.. Based on record review and interviews, the facility failed to develop a comprehensive care plan for one (#18) of three residents out of 21 sample residents for services to attain or maintain the resident ' s highest practicable physical, m.. Based on record review and interviews, the facility failed to develop and implement emergency preparedness policies and procedures, based on the facility' s emergency plan, risk assessment and communication plan, which were revie.. Based on record review and interviews, the facility failed to develop and maintain an emergency preparedness communication plan that complies with Federal, State and local laws and was reviewed and updated annually.  .. Based on record review and interviews, the facility failed to develop and maintain an up-to-date emergency preparedness training and testing of the emergency preparedness plan (EPP) that was based on the facility ' s emerge.. Based on record review and interviews, the facility failed to ensure in-service training for certified nurse aides (CNA) consisted of annual training for dementia management and/or annual abuse training for three of five CNAs reviewed... Based on record review and interviews, the facility failed to ensure residents who (#25) required dialysis received dialysis services consistent with professional standards of practice for one (#25) of one resident reviewed for dialysis .. Based on record review and interviews, the facility failed to have a complete emergency preparedness communication plan.Specifically, the facility failed to have a complete communication plan that included all contact information for.. Based on record review and interviews, the facility failed to have an annual review of the complete emergency preparedness plan (EPP). Specifically, the facility failed to have an annual review of the EPP. Findings in.. Based on record review and interviews, the facility failed to inform one (#39) of three residents reviewed for beneficiary notices and appeal rights out of 21 sample residents of changes in their services covered by Medicare in a.. Based on record review and staff interviews, the facility failed to conduct and document a facility-wide assessment to determine what resources are necessary to care for its residents competently during day-to-day operations.Specifical..
Ownership & Operations
Who Operates This Facility
San Luis Care Center
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 24 of 194 (Best)
Ownership & Management
Owners
Developers Investment Company INC
Owner · Organization
Preston, Forrest
Owner
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit sanluiscarecenter.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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