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Nursing HomeMedicaid

Evergreen Nursing Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1991 Carroll St, Alamosa, CO 8110160 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 44 Google reviews

5
4
3
2
1

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What this means for your family

Evergreen Nursing Home is highly regarded for its compassionate staff and effective rehab services, making it a strong contender for many families. However, you should conduct a thorough tour to inspect the facility's physical condition and ask direct questions about their medication management and discharge communication protocols, as these have been specific points of failure for some families.

Google Reviews

Google Reviews

44 reviews on Google
Evergreen Nursing Home receives high praise from many families for its compassionate, friendly staff and effective rehab services. However, there are significant, albeit less frequent, reports of concerns regarding facility maintenance, administrative communication, and medication management. Families should weigh the strong interpersonal care against these specific operational complaints.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean6.0Activities8.0Meds2.0Memory9.0Comms4.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Effective rehab therapy services
  • Welcoming and family-like atmosphere
  • Responsive to visitor needs

Concerns

  • Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
  • Poor administrative communication and medication discharge errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'22(3)'24(11)'26(8)

Distribution · 50 analyzed

5
43
4
0
3
1
2
0
1
6

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With the current focus on enhancing facility maintenance and cleanliness, what is your plan for ongoing building updates and housekeeping schedules?
  • 3Could you walk me through your current process for medication management and reconciliation to ensure accuracy during transitions or discharge?
  • 4Since communication is a top priority for families, what is the best way for us to stay in the loop regarding our loved one's care and any administrative updates?
  • 5Given the high staffing rating, how do your nursing and rehab teams collaborate to create the family-like atmosphere that many visitors mention?
  • 6What does a typical day look like for residents in terms of social activities and engagement opportunities within the facility?

Personalized based on this facility's data


Key Review Excerpts

My husband stayed at Evergreen Nursing Home for two weeks following his ankle replacement surgery, and we couldn't be more pleased with the care he received. The rehab team was excellent.

Rehab patient's spouse · 2025★★★★★

The staff here is truly exceptional - they are like a family, showing incredible kindness and accommodation in every situation. They go above and beyond to ensure the residents feel comfortable, respected, and loved.

Family member · 2024★★★★★

Evergreen took very good care of my mom while she rehabbed from a fall. When she was discharged she was sent home with medication for one day on a holiday weekend and told us they wouldn't refill. Also lied to the doctor's office saying we had 15 pills instead of one, signed my name to the medication list and called me crazy!

Long-term resident's family · 2022☆☆☆☆
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
97%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.3%
CO
14.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
15.5%
CO
20.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.5%
Mixed vs Avgs
Here
18.5%
US
19.5%
CO
11.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
12.1%
CO
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CO
93.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
14.4%
CO
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.8%
Mixed vs Avgs
Here
79.8%
US
81.8%
CO
76.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (8.8)
4 complaint-triggered

Evergreen Nursing Home has persistent emergency preparedness deficiencies across multiple surveys, though all issues have been corrected. The facility also shows recurring problems with daily care assistance, infection control, and medication management. Two complaint-triggered deficiencies indicate families have reported concerns about living conditions and care assistance. While corrections were made, the pattern of repeat violations across different care areas warrants careful consideration.

Feb 5, 2026Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 29, 2024Routine
4
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Aug 29, 2024Complaint
2
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 2, 2023Routine
8
0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0033Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Oct 21, 2021Routine
5
0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0034Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
3deficiencies
Dec 4, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 6, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Dec 6, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Oct 17, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Sep 19, 2024Routine
N/A0000 & 0324

Based on observation it was determined that the facility failed to maintain the kitchen hood suppression system as required by NFPA 96, (Chapter 12, Section 12.1.2.3.1) and cooking appliance restraint as required by NFPA 54, 9.6.1.2. 1.Kitchen equipment on casters needs to have a system for returning under suppression system after moving NFPA 96, 12.1.2.3 The fire-extinguishing system shall not require reevaluation where the cooking appliances are moved for the purposes of maintenance and cleaning, provided the appliances are returned to approved design location prior to cooking operations.NFPA 96, 12.1.2.3.1 An approved method shall be provided that will ensure the appliance is returned to an approved design location.This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Maintenance director at the exit conference. INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The facility is one story, Type V (111), wood framed structure with no basement and is protected by an NFPA 13 automatic fire sprinkler system. The attic is protected by a dry-pipe automatic sprinkler system. The 60 bed facility was surveyed on Sep 19, 2024 using the National Fire Protection Association, (NFPA) Life Safety Code (2012) Chapter 19, Existing Health Care Occupancies and is classified as Fully Sprinklered.The deficiencies cited were discussed with the Maintenance Director during the exit conference conducted at the end on-site survey.

Aug 29, 2024Complaint
N/A0000, 0584, 0677 and 4 more

A recertification survey with complaint #CO36649 and Incident #34301 was completed on 8/26/24 to 8/29/24. Six deficiencies were cited. An Emergency Preparedness survey was conducted from 8/26/24 to 8/29/24. No deficiencies were cited. Based on observations and interviews, the facility failed to ensure medications and biologicals were stored and labeled properly according to professional standards in one of one medication storage rooms.Specifically the facility failed to:-Ensure expired medications were removed from the medication refrigerator; and, -Ensure medications were labeled with open dates. Findings include: I. Professional ReferenceAccording to the Aplisol (Tuberculin .. Based on observations and interviews, the facility failed to provide a functional, comfortable and homelike environment for residents on two of two units.Specifically, the facility failed to:-Ensure the residents residing in room #205, room #207 and room #203 were provided with appropriate hot water in the bathroom sinks; and,-Ensure high back dining room chairs in the secure unit dining room and the main dining room were free from cracks and tears.Fin.. Based on observations, record review and interviews, the facility failed to ensure one (#4) of two residents reviewed for pain out of 26 sample residents had an effective pain management regimen in a manner consistent with professional standards of practice, resident-centered care plans and resident preferences.Specifically, the facility failed to ensure Resident #4 was offered effective pain management to include non-pharmacological interventions an.. Based on observations, record review and interviews, the facility failed to establish a sanitary environment to help prevent the transmission of communicable diseases and infections.Specifically, the facility failed to ensure Resident #33' s catheter drainage bag was not touching the floor. Findings include:I. Facility policy and procedureThe Indwelling Urinary Catheter (Foley) Management policy, revised June 2023, was provided by the director of nursing (DON) on 8/.. Based on record review and interviews, the facility failed to ensure one (#18) of three residents out of 26 sample residents reviewed for assistance with activities of daily living (ADL) received appropriate treatment and services to maintain or improve his or her abilities. Specifically, for Resident #18, the facility failed to:-Ensure a wheelchair positioning device was care planned; and,-Ensure the wheelchair positioning device was positioned appropriately and.. Based on record review and interviews, the facility failed to implement policies and procedures related to pneumococcal immunizations for two (#33 and #346) of five residents reviewed for immunizations out of 26 sample residents.Specifically, the facility failed to offer Resident #33 and Resident #346 additional recommended doses of the pneumococcal vaccination.Findings include:I. Professional referenceAccording to the Centers for Disease Control and..

Apr 15, 2024Routine
N/A0884

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention' s (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation.The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 04/08/2024 and 04/14/2024, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.

May 10, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Evergreen Nursing Home

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 4 of 194 (Best)

Ownership & Management

Owners

Developers Investment Company INC

Owner · Organization

Preston, Forrest

Owner

Preston, Forrest

Owner (parent company)

Key personnel

Guttierrez, YestlyManaging Control - Governing BodySchmidt, DerekManaging Control - Governing BodyStierle, BridgerManaging Control - Governing BodyFranco, MarkOfficer / DirectorLay, LisaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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