San Gabriel Conv Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 13.0)
- High RN turnover (62%)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
This facility offers excellent specialized services like trach care and multilingual support, which is a major advantage for non-English speaking families. However, recent reviews raise alarming red flags regarding hygiene standards and administrative professionalism. If you choose this facility, you must closely monitor daily hygiene care and maintain frequent communication with supervisors.
Google Reviews
Google Reviews
10 reviews on Google“Families should be cautious as recent reviews highlight serious concerns regarding hygiene, specifically infrequent diaper changes, and unprofessional management. While some long-term residents and rehab patients have praised the skilled nursing, physical therapy, and multilingual staff, newer feedback points to a lack of accountability and poor administrative attitude.”
Quality Themes
Tap a score for detailsStrengths
- Multilingual staff (Mandarin and Cantonese)
- Effective rehabilitation services (PT, OT, Trach care)
- Clean kitchen with Grade A rating
- Compassionate long-term nursing and CNA care
Concerns
- Unprofessional and lazy nursing/front desk staff (mentioned by 2 reviewers)
- Inadequate hygiene care (infrequent diaper changes)
- Poor administrative management and attitude (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the wonderful multilingual staff you have, how do you ensure that residents who primarily speak Mandarin or Cantonese feel fully included in all facility communications?
- 2We are so impressed by the Grade A rating of your kitchen; could you tell us more about how the meal service is organized for the residents?
- 3What specific protocols are in place to ensure that personal hygiene and frequent care needs, like diaper changes, are managed consistently throughout the day?
- 4Can you walk us through the process for handling medical emergencies or specialized needs, such as tracheostomy care, during the night shifts?
- 5How does the administration work with the nursing team to ensure a high standard of professionalism and responsiveness at the front desk?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Really impressed with the services here—they provide trach care, PT, OT, and a bunch of other support. They have mandarin and cantonese speaking staff, which makes a big difference.”
“Do not place your family in this nursing home. The staff is very lazy and irresponsible. The staff hired are unprofessional, do not change the patient's diaper frequently, and do not change the diaper even when it is wet.”
“We would like to thank the excellent personnel... You took such good care of our mom Thai Muoi for many years, up until the minute she passed away on 04/04/2018.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who were physically restrained
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
San Gabriel Conv Center has concerning recurring deficiencies across multiple surveys, with families filing complaints about nursing staffing, accident prevention, daily care assistance, feeding tube management, infection control, and food safety. The facility consistently struggles with resident safety and accident prevention, medication management, and fire safety systems. While all deficiencies show correction dates, the repeated nature of problems in core care areas suggests ongoing operational challenges that warrant careful consideration.
May 23, 2025Routine23
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 14, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 24, 2024Routine16
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Apr 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
San Gabriel Conv Center
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 19 of 38
Ownership & Management
Owners
The Aaron Friedman Group a Business Assets Trust
Owner (parent company) · Organization
The Ira David Friedman Group a Business Assets Trust
Owner (parent company) · Organization
Friedman, Aaron
Owner (parent company)
Devorah Danziger Group a Business Assets Trust
Owner (parent company) · Organization
Elka Kaplan Group a Business Assets Trust
Owner (parent company) · Organization
Esther Hoff Group a Business Assets Trust
Owner (parent company) · Organization
Mordechai Notis Group a Business Assets Trust
Owner (parent company) · Organization
Rachel Notis Group a Business Assets Trust
Owner (parent company) · Organization
Sarah Dunner Group a Business Assets Trust
Owner (parent company) · Organization
Yehoshua Notis Group a Business Assets Trust
Owner (parent company) · Organization
Yisroel Notis Group a Business Assets Trust
Owner (parent company) · Organization
Jrb Investments LLC
Owner · Organization
Friedman, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Klavan, Rachel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lehmann, Libby
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Notis, Shmuel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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