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Nursing HomeMedicaid Investigative

Monterey Healthcare & Wellness Centre, Lp

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1267 San Gabriel Blvd, South Montebello · Rosemead, CA 9177096 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 33 Google reviews

5
4
3
2
1
Monterey Healthcare & Wellness Centre, Lp Nursing Home in Rosemead, CA — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (16 vs median 13.0)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $8,021 in fines

Source: Medicare data

What this means for your family

The facility has seen a recent surge in positive reviews regarding the kindness and patience of the nursing staff. However, you must not ignore the documented history of serious allegations involving patient rights violations and billing disputes; we recommend conducting an unannounced visit and speaking directly with current residents' families.

Google Reviews

Google Reviews

33 reviews on Google
Families considering this facility will find a significant divide in experiences, with many recent reviews praising the kind and accommodating nursing staff. However, there are serious, recurring allegations regarding patient mistreatment, unethical billing practices, and staff unprofessionalism that should be investigated thoroughly.

Quality Themes

Tap a score for details
Food1.0Staff4.0CleanN/AActivities7.0MedsN/AMemoryN/AComms6.0Value1.0

Strengths

  • Kind and patient nursing staff
  • Secure facility environment
  • Engaging activities department
  • Helpful communication with families

Concerns

  • Allegations of patient mistreatment and dehumanizing care (mentioned by 3 reviewers)
  • Unethical billing practices and financial disputes (mentioned by 2 reviewers)
  • Staff unprofessionalism and verbal aggression (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(2)'20(4)'23(6)'25(32)'26(6)

Distribution · 66 analyzed

5
44
4
6
3
2
2
0
1
14

How They Respond to Reviews

24%response rate
Generic

The owner uses repetitive, templated responses for positive ratings and employs a scripted, professional rebuttal for negative reviews. There is no attempt to personalize responses to individual reviewers.

Questions for Your Tour

  • 1I noticed some families have mentioned how kind and patient the nursing staff is; how do you ensure that level of compassion stays consistent across all shifts?
  • 2We want to make sure our loved one is well-nourished; could you tell us more about the dining experience and how the meal service is managed?
  • 3What kind of daily activities or social programs does the activities department have planned to keep residents engaged and connected?
  • 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
  • 5How does the facility monitor and address resident care to ensure every person is treated with the utmost dignity and respect?
  • 6Can you explain how the facility manages billing and how families are kept informed about any changes in care costs?

Personalized based on this facility's data


Key Review Excerpts

I appreciate to all nurses of taking care of my brother Erick

Long-term resident's family · 2026★★★★★

When my mother entered Monterey, it was like walking into a prison. Not only would I not choose this location for a family member, but I would not recommend it to my greatest enemy.

Long-term resident's family · 2023☆☆☆☆

I could hear staff yelling at him when my wife was on the phone with him when he was at

Rehab patient's family · 2023☆☆☆☆
Source: 33 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility38.7%
Worse than Avg
Here
38.7%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
19.4%
CA
10.7%
Los angeles
9.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
19.5%
CA
13.7%
Los angeles
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
CA
4.5%
Los angeles
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
79.7%
CA
93.2%
Los angeles
92.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
1penalties
Above state avg (15.4)
15 complaint-triggered
$8,021 in fines

This facility has a concerning pattern of 14 complaint-triggered deficiencies, indicating families have repeatedly filed reports about problems. The most recurring issues involve accident prevention and safety hazards, fire safety systems, and care planning. Multiple complaints cite the same safety problems across different time periods, suggesting persistent challenges with maintaining a safe environment and adequate supervision despite reported corrections.

Mar 27, 2026Complaint
3
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 20, 2026Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Mar 13, 2025Complaint
1
0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

Feb 14, 2025Routine
21
0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0343Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0911Minimal · PatternCorrected

Environmental Deficiencies

Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jan 16, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 20, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Sep 20, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

Monterey Healthcare & Wellness Centre, Lp

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Ownership & Management

Key personnel

Corporate Interface Services LLCManagerRockport Administrative Services, LLCManagerLiu, PaulManagerMejia, LeanneManagerMonterey Wellness Gp LLCGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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