Monterey Healthcare & Wellness Centre, Lp
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (16 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $8,021 in fines
What this means for your family
The facility has seen a recent surge in positive reviews regarding the kindness and patience of the nursing staff. However, you must not ignore the documented history of serious allegations involving patient rights violations and billing disputes; we recommend conducting an unannounced visit and speaking directly with current residents' families.
Google Reviews
Google Reviews
33 reviews on Google“Families considering this facility will find a significant divide in experiences, with many recent reviews praising the kind and accommodating nursing staff. However, there are serious, recurring allegations regarding patient mistreatment, unethical billing practices, and staff unprofessionalism that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Kind and patient nursing staff
- Secure facility environment
- Engaging activities department
- Helpful communication with families
Concerns
- Allegations of patient mistreatment and dehumanizing care (mentioned by 3 reviewers)
- Unethical billing practices and financial disputes (mentioned by 2 reviewers)
- Staff unprofessionalism and verbal aggression (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
The owner uses repetitive, templated responses for positive ratings and employs a scripted, professional rebuttal for negative reviews. There is no attempt to personalize responses to individual reviewers.
Questions for Your Tour
- 1I noticed some families have mentioned how kind and patient the nursing staff is; how do you ensure that level of compassion stays consistent across all shifts?
- 2We want to make sure our loved one is well-nourished; could you tell us more about the dining experience and how the meal service is managed?
- 3What kind of daily activities or social programs does the activities department have planned to keep residents engaged and connected?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 5How does the facility monitor and address resident care to ensure every person is treated with the utmost dignity and respect?
- 6Can you explain how the facility manages billing and how families are kept informed about any changes in care costs?
Personalized based on this facility's data
Key Review Excerpts
“I appreciate to all nurses of taking care of my brother Erick”
“When my mother entered Monterey, it was like walking into a prison. Not only would I not choose this location for a family member, but I would not recommend it to my greatest enemy.”
“I could hear staff yelling at him when my wife was on the phone with him when he was at”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 14 complaint-triggered deficiencies, indicating families have repeatedly filed reports about problems. The most recurring issues involve accident prevention and safety hazards, fire safety systems, and care planning. Multiple complaints cite the same safety problems across different time periods, suggesting persistent challenges with maintaining a safe environment and adequate supervision despite reported corrections.
Mar 27, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Feb 14, 2025Routine21
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 20, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Monterey Healthcare & Wellness Centre, Lp
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit montereyhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Golden Manor Retirement Center
2.1 miAssisted Living · Montebello, CA
Monterey Park Conv Hosp
2.6 miNursing Home · Monterey Park, CA
Royal Vista Care Center
3.9 miNursing Home · San Gabriel, CA
Savant of Alhambra
4.0 miAssisted Living · Alhambra, CA
Los Angeles Comm Hospital
5.8 miNursing Home · Los Angeles, CA
Brookdale Central Whittier
6.2 miAssisted Living · Whittier, CA