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Assisted Living

Samaritan Summit Village

Limited public data on Samaritan Summit Village. Call, tour, and ask to meet current residents' families — your own impression matters most.

22691 Campus Drive, Watertown, NY 13601120 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
3.5/5

based on 22 Google reviews

5
4
3
2
1

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What this means for your family

While some families report positive experiences with therapy and comfort care, the recent reports of severe staffing shortages and medical neglect are deeply concerning. We strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe staffing levels firsthand and speak directly with current residents' families before making a decision.

Google Reviews

Google Reviews

22 reviews analyzed
Samaritan Summit Village receives polarized feedback, with some families praising the compassionate care and hotel-like environment, while others report severe neglect and communication failures. Recent reviews highlight significant concerns regarding staffing ratios, hygiene standards, and the facility's responsiveness to medical emergencies and billing inquiries.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Compassionate, loving nursing staff
  • Clean, hotel-like facility environment
  • Excellent physical, occupational, and speech therapy services
  • Supportive comfort care for end-of-life transitions

Concerns

  • Severe understaffing leading to hygiene neglect (mentioned by 2 reviewers)
  • Poor communication regarding medical status and billing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'21(1)'23(6)'25(3)'26(1)

Distribution

5
11
4
1
3
1
2
2
1
6

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you foster that culture of care among the team?
  • 2With the excellent therapy services you offer, how do you work with residents to help them maintain their physical independence?
  • 3How does the care team ensure that family members are kept closely informed about any changes in a resident's medical status or daily well-being?
  • 4What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
  • 5How do you ensure that personal hygiene and daily care needs are met even during busy shifts or periods of high census?
  • 6Could you tell us more about the daily activities and social opportunities available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

My mother was in assisted living for 6 years and loved her room and the staff. We were able to meet and connect with them. Very loving caring people.

Long-term resident's family · 2024★★★★★

The aide has 120 patients to attend and mt anut has to lay in her dirty diaper and its more than urin till its time for diaper changing time, then she has to wait her turn.

Skilled nursing family member · 2023☆☆☆☆

I went to a team meeting about my mother's care on Friday where I was assured she was progressing nicely, and by Monday she was dead. She was ill and her condition was not monitored properly.

Long-term resident's family · 2025☆☆☆☆
Source: 22 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

23total
13deficiencies

Key Findings

13 violations from 23 inspections

Jun 24, 2025Complaint
487.7 (f) (5)

Resident services

Apr 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 8, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 20, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 6, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 6, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Nov 20, 2024Complaint
487.7 (f) (5)

Resident services

Ownership & Operations

Who Operates This Facility

Owner / Operator

Samaritan Senior Village, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

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