Samaritan Keep Nursing Home INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6.0)
Bottom 25% in NY · Critically understaffed (RN) · Significantly below average staffing · $62,117 in fines
What this means for your family
While some families report positive experiences with staff, the recent and consistent reports of dangerous understaffing and hygiene failures are deeply concerning. If you are considering this facility, we strongly recommend conducting unannounced visits during weekends or evening hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
13 reviews analyzed“Reviews for Samaritan Keep Nursing Home are highly polarized, with some families praising the staff's kindness and the facility's cleanliness, while others report severe neglect and dangerous understaffing. Multiple reviewers have expressed deep regret over their choice of facility, specifically citing long wait times for assistance and poor hygiene standards for residents. Prospective families should be aware of significant concerns regarding staff-to-patient ratios and the responsiveness of nursing personnel.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained resident rooms
- Engaging activities and social programs
- Kind and attentive nursing staff (noted by some families)
Concerns
- Dangerously low staff-to-patient ratios (mentioned by 3 reviewers)
- Slow response times to call bells and patient needs (mentioned by 2 reviewers)
- Poor hygiene and neglect of basic resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for our family, could you walk us through how you determine daily staffing assignments to ensure consistent care for all 272 residents?
- 2We noticed that call bell response times are critical for peace of mind; what is your internal protocol for monitoring these response times and ensuring residents receive timely assistance?
- 3Could you explain the current processes in place for medication management to ensure accuracy and safety for residents?
- 4We’ve read positive feedback about your social programs; could you share a few examples of recent activities that have been particularly popular with the residents?
- 5How does your leadership team approach communication with families, especially when it comes to keeping us updated on changes in our loved one's health or care plan?
- 6What specific training or oversight measures are currently in place to ensure that the high standards of hygiene and daily care we expect are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been a resident of Samaritan Keep for almost 2 years. I couldn't ask for better care for her. The nurses are all kind to her and she loves them too.”
“Resident to staff ratios are dangerously inadequate. Many days your loved one and 20 other patients are left with two exhausted women for the entire day.”
“Multiple times when I arrived and found my mother needding to be changed and to have been left in that condition for more than a day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering investigations that found deficiencies in safety hazards, dementia care, and medication management. The facility shows recurring problems with accident prevention appearing across multiple surveys from 2021 to 2024, along with repeated issues in infection control and building safety systems. While all deficiencies have correction dates, the pattern of ongoing safety and care concerns warrants careful consideration.
Mar 20, 2026Complaint3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 1, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 1, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 8, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure that paid feeding assistants have the training they need.
Federal Penalties
Fine
Aug 8, 2023
$62,117
Ownership & Operations
Who Operates This Facility
Samaritan Keep Nursing Home INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit samaritanhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.