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Nursing HomeMedicaid Investigative

Samaritan Senior Village, INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

22691 Campus Drive, Watertown, NY 13601168 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 22 Google reviews

5
4
3
2
1
Samaritan Senior Village, INC Nursing Home in Watertown, NY — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 6.0)

Bottom 25% in NY · Below recommended RN staffing · Significantly below average staffing · No penalties on record

Source: Medicare data

What this means for your family

While some families report positive experiences with long-term care and therapy, the recent trend of reviews highlights serious concerns regarding staffing levels and medical oversight. If you are considering this facility, we strongly recommend asking for a detailed plan on how they manage hygiene and medical monitoring during weekends and off-hours, and verify their billing processes before admission.

Google Reviews

Google Reviews

22 reviews analyzed
Samaritan Senior Village presents a polarized experience for families, with some praising the compassionate staff and comfortable environment while others report severe lapses in care. Critical concerns include significant staffing shortages leading to hygiene issues, poor communication regarding medical status, and administrative failures in billing. Families should carefully weigh the positive reports of long-term care against the alarming accounts of neglect and lack of responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Compassionate and caring nursing staff
  • Clean and well-maintained facility environment
  • Effective physical, occupational, and speech therapy services
  • Supportive end-of-life and comfort care

Concerns

  • Severe understaffing leading to delayed hygiene care (mentioned by 2 reviewers)
  • Poor communication regarding resident health status and billing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(4)'21(2)'23(12)'25(6)'26(1)

Distribution

5
11
4
1
3
1
2
2
1
6

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of care remains consistent for every resident during busy shifts?
  • 2How does the facility manage communication with families to ensure we are always kept up-to-date on changes in our loved one's health status?
  • 3With the recent inspections, what specific steps is the facility taking to improve staffing levels and ensure timely assistance with daily hygiene and personal care?
  • 4Can you walk us through your protocols for medication management to ensure everything is administered accurately and on schedule?
  • 5What is the process for handling medical emergencies after hours, and how quickly can a physician be reached?
  • 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

My mother was in assisted living for 6 years and loved her room and the staff. We were able to meet and connect with them. Very loving caring people.

Long-term resident's family · 2024★★★★★

The issue that I have is that there’s a contract that you sign that says that you receive a shower once a week I don’t think that that should be in a contract I honestly believe that person needs a shower more than once a week.

Rehab family member · 2025★★★☆☆

My aunt is in skilled nursing and heres how it goes the aide has 120 patients to attend and mt anut has to lay in her dirty diaper and its more than urin till its time for diaper changing time, then she has to wait her turn.

Long-term resident's family · 2023☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
0.49hrs
12%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

5

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
14.4%
NY
14.8%
Jefferson
12.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
NY
18.9%
Jefferson
2.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.4%
NY
20.2%
Jefferson
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
15.3%
NY
13.8%
Jefferson
13.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.6%
Mixed vs Avgs
Here
85.6%
US
93.4%
NY
91.3%
Jefferson
84.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
19.5%
NY
13.3%
Jefferson
18.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.6%
Worse than Avg
Here
67.6%
US
79.7%
NY
78.8%
Jefferson
73.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.1%
Mixed vs Avgs
Here
77.1%
US
81.8%
NY
77.0%
Jefferson
73.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Mixed vs Avgs
Here
1.6%
US
1.6%
NY
1.2%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (7.6)
5 complaint-triggered

This facility has a concerning pattern of deficiencies with families filing complaint reports about care quality and resident rights issues. The most recurring problems involve quality of care, resident rights protection, and food service standards. While all violations show correction dates, issues like daily care assistance and treatment quality have persisted across multiple surveys from 2022-2024, suggesting ongoing challenges in core care areas that warrant careful evaluation during visits.

Aug 16, 2024Routine
12
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0223MinorCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325MinorCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0921MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 16, 2024Complaint
4
0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 8, 2023Complaint
1
0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 24, 2022Routine
8
0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0351MinorCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0531MinorCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0741MinorCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 11, 2019Routine
6
0921MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0604MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Samaritan Senior Village, INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Manufacturers & Traders Trust Company5% or Greater Mortgage InterestCarman, ThomasW-2 Managing EmployeeMorrow, BarbaraW-2 Managing EmployeeAlexander, ColleneOfficer / DirectorFenlon, KathleenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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