Sage Oak Living of Preston Hollow
Families consistently rate this highly — reviewers highlight warm and attentive care staff. Schedule a visit to confirm the fit.
based on 68 Google reviews
Watch Sage Oak Living of Preston Hollow
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers a wonderful social environment and a highly compassionate care team that many families find to be like family. However, you should closely monitor medication management and housekeeping consistency, as recent reviews have flagged significant lapses in these areas.
Google Reviews
Google Reviews
68 reviews on Google“Families considering Sage Oak Living of Preston Hollow (formerly known as Juniper Village or Brookdale Preston) will find a community highly praised for its warm, family-like staff and vibrant social atmosphere. While many reviewers celebrate the excellent activities and attentive care, some families have raised serious concerns regarding management communication, staff turnover, and specific incidents of medical neglect or hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive care staff
- Engaging social activities and events
- Clean and beautifully renovated facility
- Compassionate and friendly administration
Concerns
- Management communication and lack of empathy during bereavement (mentioned by 2 reviewers)
- Staff turnover and management confusion (mentioned by 2 reviewers)
- Issues with hygiene and facility cleanliness (mentioned by 2 reviewers)
- Inadequate response to medical incidents/falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With such a small, intimate community of 8 residents, how do you ensure that every individual's specific daily routine and personal preferences are honored?
- 2We've heard wonderful things about the engaging social activities here; could you tell us more about what a typical week of events looks like for the residents?
- 3Can you walk us through your specific protocols for medication management and how you ensure accuracy during transitions in care?
- 4In the event of a medical incident or a fall, what are the immediate steps the staff takes, and how is the family notified?
- 5How does the administration maintain consistent, transparent communication with families, especially during sensitive times or changes in a resident's health?
- 6With the recent beautiful renovations to the facility, what specific steps does your team take daily to maintain that high standard of cleanliness and upkeep?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Juniper have provided that, and have done so in a compassionate and professional manner. They seem to know him - and his unique personality - better than”
“I have been very impressed with Juniper especially because of their incredible staff. One of the kindest people we have met here is Tara who has helped with absolutely everything as my mom moved in.”
“My nana LOVES the Arts & Crafts and Happy Hour! I’m so so excited to see her active and making cool things with her peers.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Sage Oak Living of Preston Hollow identified four violations related to smoking regulations and building safety standards, all of which were corrected by June 2021. There are currently no active enforcement actions listed against the facility.
May 20, 2021Routine
Health Code (1 violations) | Life Safety Code (3 violations)
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure the building and structure complied with the 2000 edition of the Life Safety Code, NFPA 101.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
Ownership & Operations
Who Operates This Facility
Sage Oak Holdings, LLC
for profit
SAGE OAK, LLC
LLOYD LOE HORNBUCKLE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit juniperprestonhollow.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Forum at Park Lane
3.3 miAssisted Living · Dallas, TX
Jackson's Place
5.9 miAssisted Living · Dallas, TX
Continuing Care at Highland Springs
6.4 miNursing Home · Dallas, TX
The Auberge at Plano a Memory Care Community
7.0 miAssisted Living · Plano, TX
Village on the Park Plano
7.0 miAssisted Living · Plano, TX
The Healthcare Resort of Plano
7.0 miNursing Home · Plano, TX