Sunrise Senior Living of Hillcrest
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 111 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly engaged activity programs. However, if your loved one requires immediate assistance in the memory care unit, you should specifically inquire about staffing levels during evening and weekend hours to ensure timely responses.
Google Reviews
Google Reviews
111 reviews on GoogleFamilies generally praise Sunrise Senior Living of Hillcrest for its warm, home-like atmosphere and a highly compassionate, dedicated staff that treats residents like family. While many reviewers highlight the excellent memory care and engaging activities, some concerns have been raised regarding occasional understaffing in the memory care unit and specific instances of cleanliness or pest issues.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging and stimulating activity programs
- Warm, home-like community atmosphere
- High-quality memory care services
Concerns
- Understaffing in the memory care unit leading to delayed response times (mentioned by 2 reviewers)
- Occasional issues with cleanliness and pests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to reviews. While they occasionally personalize responses to mention specific family members (e.g., 'dad' or 'mom'), the vast majority of replies are copy-pasted scripts.
Questions for Your Tour
- 1I noticed how much the community values feedback from families; how does the management team use resident input to improve the daily dining experience?
- 2Since the facility is known for such engaging activity programs, could you walk us through what a typical weekly schedule looks like for a resident?
- 3With the specialized memory care certification here, how do you ensure staff are always available and responsive to residents' needs throughout the night?
- 4How does the nursing team coordinate medical care and handle unexpected emergencies after the main daytime staff has left?
- 5What specific steps are being taken to maintain the cleanliness and upkeep of the resident rooms and common areas?
- 6The community has such a warm, home-like atmosphere; how do you help new residents settle in and feel like part of the family during their first week?
Personalized based on this facility's data
Key Review Excerpts
“The minute they moved to Sunrise on Hillcrest, they began to blossom and are getting their second wind. I can’t say enough nice things about this place.”
“She is remarkably healthy and happy today as a direct result of getting nutritious meals and caring, friendly interactions every single day with the team members of Sunrise.”
“Both times she returned from the hospital and almost had died and had little hope she wasn’t to thrive, she regained her weight, perked back up from the love and attention, her strength and memory improved”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in September 2021 identified a food safety concern regarding cross-contamination prevention. Previous inspections in 2019 noted several building safety issues related to the Life Safety Code, including lighting, exit signs, and fire alarm systems, all of which were documented as corrected.
Sep 14, 2021Routine
Health Code (1 violations)
The facility failed to prepare and serve food in the manner required to prevent cross-contamination.
Jun 18, 2019Routine
Life Safety Code (6 violations)
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure the alarm would automatically notify the fire department.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to provide exit signs with emergency power.
Ownership & Operations
Who Operates This Facility
Szr Hillcrest Senior Living, LLC
for profit
SUNRISE SENIOR LIVING MANAGEMENT, INC
SUSAN LIVELY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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