Sage Creek Post-Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 243 Google reviews
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What this means for your family
Sage Creek has a highly visible and praised front desk team, but families must look past the welcoming lobby. Given the recurring reports of slow response times and medication delays, we strongly recommend that you or a family member be present during the first few days of admission to monitor care and advocate for your loved one's needs.
Google Reviews
Google Reviews
243 reviews on Google“Sage Creek Post-Acute receives highly polarized reviews, with many families praising the facility's cleanliness, therapy programs, and the exceptional warmth of the front desk staff. However, a significant number of reviewers report critical failures in patient care, including slow response times to call lights, medication management errors, and neglect of basic hygiene needs. Families should be aware that while many find the environment welcoming, there are recurring, serious allegations regarding understaffing and poor communication during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming front desk staff
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Professional and compassionate case management
Concerns
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Medication management errors and delays (mentioned by 7 reviewers)
- Inadequate hygiene care (e.g., patients left in soiled linens) (mentioned by 6 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 5 reviewers)
- Poor communication regarding medical status or emergencies (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to improve the daily experience for residents?
- 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly, especially during evening and weekend shifts?
- 3Could you walk me through your process for medication administration and how you ensure accuracy and timeliness for residents with complex needs?
- 4I understand that maintaining hygiene and comfort is a top priority; what is your routine for checking on residents and ensuring their personal care needs are met consistently throughout the day?
- 5Since I see you offer physical and occupational therapy, how do you integrate those sessions into a resident's daily schedule so they still have time for social activities and engagement?
- 6How do you keep families updated on changes in a resident's medical status or health emergencies to ensure we are always in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The day shift is good, but the nights were hell. I was not in bed, so I could not reach the nurse button. No one checked on me all night.”
“My elderly mother calls and no one comes. She calls me and I get her out of bed to go to the bathroom, after it's too late. Her incision is in the dirty diaper that she sits in for hours.”
“My husband was able to exit the building and was found in the planters. When asked how long he was out there and who found him the answer was it's being investigated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sage Creek Post-Acute has concerning patterns of recurring deficiencies across multiple surveys, with families filing complaint reports about basic care issues. The facility repeatedly struggles with medication management, resident care according to treatment plans, and fire safety systems. While all deficiencies show correction dates, the persistence of similar problems across surveys from 2023 to 2025 suggests systemic issues with maintaining compliance standards.
May 16, 2025Routine16
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Sep 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 28, 2024Routine11
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 15, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Sage Creek Post-Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 87 of 260
Ownership & Management
Owners
Nevada Opco LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
243 reviews from families & visitors
Official Website
Visit sagecreekpostacute.com
Medicare data downloads
Original nursing home datasets
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