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Nursing HomeMedicaid Investigative

Tlc Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1500 W Warm Springs Rd, Whitney Ranch · Henderson, NV 89014255 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 211 Google reviews

5
4
3
2
1
Tlc Care Center Nursing Home in Henderson, NV — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (20 vs median 8.0)

Bottom 25% in NV · Below recommended RN staffing · Worst in HILL VALLEY HEALTHCARE chain · $20,719 in fines

Source: Medicare data

What this means for your family

TLC Care Center has a highly effective rehabilitation and respiratory therapy department that can facilitate recovery for short-term patients. However, the facility suffers from severe, recurring issues with staffing levels, hygiene, and communication. If you choose this facility, ensure you have a family member present daily to advocate for basic needs and monitor medication administration.

Google Reviews

Google Reviews

211 reviews on Google
TLC Care Center presents a highly polarized environment where experiences depend heavily on the specific staff on duty. While many reviewers praise the rehabilitation and respiratory therapy teams for their dedication and effectiveness, a significant number of families report severe neglect, including unresponsiveness to call lights, poor hygiene, and medication management errors. Potential families should be aware of consistent complaints regarding facility cleanliness and communication gaps with administrative staff.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0Activities6.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly effective rehabilitation and physical therapy team
  • Dedicated and skilled respiratory care unit
  • Compassionate and attentive individual nursing staff members
  • Strong, transparent leadership in recent positive experiences

Concerns

  • Chronic understaffing and slow response to call lights (mentioned by 28 reviewers)
  • Poor facility hygiene and cleanliness (sticky floors, odors, dirty bathrooms) (mentioned by 15 reviewers)
  • Inconsistent medication management and administration errors (mentioned by 12 reviewers)
  • Difficulty reaching staff or administration by phone (mentioned by 14 reviewers)
  • Poor quality, unnutritious, or cold food (mentioned by 10 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(5)'19(5)'21(7)'23(21)'25(65)'26(44)

Distribution · 210 analyzed

5
81
4
14
3
6
2
11
1
98
21 reviews posted between Mar 16, 2026Mar 21, 2026 · 17 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your rehabilitation and respiratory care teams are highly regarded; could you explain how those specialized departments coordinate with the general nursing staff to ensure consistent care?
  • 2Given the recent focus on leadership transparency, what specific steps is the administration taking to improve response times for call lights and general staff availability?
  • 3How does the facility manage the daily cleaning schedule for resident rooms and common areas to ensure a consistently high standard of hygiene?
  • 4Could you walk me through your current process for medication administration and how you verify that dosages are accurate and delivered on schedule?
  • 5I see that you actively engage with feedback online; how do you use that resident and family input to make tangible improvements to the dining experience and food quality?
  • 6What does a typical daily activity schedule look like for residents who are looking to stay active and social within the facility?

Personalized based on this facility's data


Key Review Excerpts

The nurses are alright and CNA’s are very nice. The Theraphy team are amazing!!

Rehab patient family · 2023★★★★★

They have a decent baby grand piano in the lobby... The receptionist... raced over to tell us that we are not permitted to play the piano. I nicely asked why it was in the lobby if not to be used and she replied that it was 'for show'.

Visitor · 2025☆☆☆☆

The therapy team was the best. Thank you! And so are the Nurses , CNAs and Drivers. They're a caring and compassionate bunch.

Family member · 2025★★☆☆☆
Source: 211 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
73%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility73.7%
Worse than Avg
Here
73.7%
US
93.4%
NV
92.3%
Clark
92.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.3%
Worse than Avg
Here
81.3%
US
95.5%
NV
89.6%
Clark
91.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.1%
Worse than Avg
Here
19.1%
US
12.1%
NV
5.1%
Clark
17.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.3%
NV
16.5%
Clark
12.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
14.4%
NV
13.7%
Clark
10.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Better than Avg
Here
14.4%
US
19.5%
NV
22.2%
Clark
24.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.3%
Worse than Avg
Here
77.3%
US
81.8%
NV
84.6%
Clark
80.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.4%
Worse than Avg
Here
76.4%
US
79.7%
NV
80.7%
Clark
77.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NV
1.5%
Clark
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
2penalties
Well above state avg (9.4)
35 complaint-triggered
$20,719 in fines

With 106 deficiencies across 8 surveys and numerous complaints triggering investigations, TLC Care Center shows a concerning pattern. The facility repeatedly struggles with treatment and care quality, safety hazards, infection control, and care planning. Many safety and operational issues like fire safety and electrical systems persist across multiple surveys. Families have filed multiple complaints about inadequate care and safety concerns, indicating ongoing problems despite correction efforts.

Mar 20, 2026Complaint
2
0583Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 6, 2026Complaint
1
0837Potential for harm · IsolatedCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Mar 4, 2026Complaint
1
0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Dec 31, 2025Complaint
2
0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 24, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 28, 2025Routine
26
0511Immediate jeopardy · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0344Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Federal Penalties

Fine

Mar 28, 2025

$10,358

Fine

Mar 28, 2025

$10,361

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tlc Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Hill Valley Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 2.2/5 · Rank 40 of 40 (Worst)

Ownership & Management

Owners

Lion 26 Holdings LLC

Owner · Organization

49%

Sabrina 1818 Holdings LLC

Owner · Organization

49%

Key personnel

Hills, DanielW-2 Managing EmployeeSterling, PhillipOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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