Tlc Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 211 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 8.0)
Bottom 25% in NV · Below recommended RN staffing · Worst in HILL VALLEY HEALTHCARE chain · $20,719 in fines
What this means for your family
TLC Care Center has a highly effective rehabilitation and respiratory therapy department that can facilitate recovery for short-term patients. However, the facility suffers from severe, recurring issues with staffing levels, hygiene, and communication. If you choose this facility, ensure you have a family member present daily to advocate for basic needs and monitor medication administration.
Google Reviews
Google Reviews
211 reviews on Google“TLC Care Center presents a highly polarized environment where experiences depend heavily on the specific staff on duty. While many reviewers praise the rehabilitation and respiratory therapy teams for their dedication and effectiveness, a significant number of families report severe neglect, including unresponsiveness to call lights, poor hygiene, and medication management errors. Potential families should be aware of consistent complaints regarding facility cleanliness and communication gaps with administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and physical therapy team
- Dedicated and skilled respiratory care unit
- Compassionate and attentive individual nursing staff members
- Strong, transparent leadership in recent positive experiences
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 28 reviewers)
- Poor facility hygiene and cleanliness (sticky floors, odors, dirty bathrooms) (mentioned by 15 reviewers)
- Inconsistent medication management and administration errors (mentioned by 12 reviewers)
- Difficulty reaching staff or administration by phone (mentioned by 14 reviewers)
- Poor quality, unnutritious, or cold food (mentioned by 10 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your rehabilitation and respiratory care teams are highly regarded; could you explain how those specialized departments coordinate with the general nursing staff to ensure consistent care?
- 2Given the recent focus on leadership transparency, what specific steps is the administration taking to improve response times for call lights and general staff availability?
- 3How does the facility manage the daily cleaning schedule for resident rooms and common areas to ensure a consistently high standard of hygiene?
- 4Could you walk me through your current process for medication administration and how you verify that dosages are accurate and delivered on schedule?
- 5I see that you actively engage with feedback online; how do you use that resident and family input to make tangible improvements to the dining experience and food quality?
- 6What does a typical daily activity schedule look like for residents who are looking to stay active and social within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are alright and CNA’s are very nice. The Theraphy team are amazing!!”
“They have a decent baby grand piano in the lobby... The receptionist... raced over to tell us that we are not permitted to play the piano. I nicely asked why it was in the lobby if not to be used and she replied that it was 'for show'.”
“The therapy team was the best. Thank you! And so are the Nurses , CNAs and Drivers. They're a caring and compassionate bunch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
With 106 deficiencies across 8 surveys and numerous complaints triggering investigations, TLC Care Center shows a concerning pattern. The facility repeatedly struggles with treatment and care quality, safety hazards, infection control, and care planning. Many safety and operational issues like fire safety and electrical systems persist across multiple surveys. Families have filed multiple complaints about inadequate care and safety concerns, indicating ongoing problems despite correction efforts.
Mar 20, 2026Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 6, 2026Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Mar 4, 2026Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 31, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 28, 2025Routine26
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Federal Penalties
Fine
Mar 28, 2025
$10,358
Fine
Mar 28, 2025
$10,361
Ownership & Operations
Who Operates This Facility
Tlc Care Center
for profit
Chain Affiliation
Hill Valley Healthcare
44 facilities nationwide
Chain avg rating: 2.2/5 · Rank 40 of 40 (Worst)
Ownership & Management
Owners
Lion 26 Holdings LLC
Owner · Organization
Sabrina 1818 Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit tlccarecenter.com
Medicare data downloads
Original nursing home datasets
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