Advanced Health Care of Henderson
Strong Medicare quality ratings; families often praise highly skilled and encouraging physical and occupational therapy team. Still worth an in-person visit.
based on 89 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is highly regarded and can be a major asset for recovery. However, families should be vigilant regarding call-light response times and medication administration; we recommend conducting frequent, unscheduled visits to ensure your loved one's needs are being met promptly.
Google Reviews
Google Reviews
89 reviews on Google“Advanced Health Care of Henderson is a modern, visually appealing facility that receives high praise for its rehabilitation therapy team and many dedicated, compassionate staff members. However, families should be aware of recurring reports regarding slow call-light response times, inconsistent medication management, and occasional lapses in basic patient care, particularly during off-hours or weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging physical and occupational therapy team
- Modern, clean, and well-maintained facility environment
- Many individual staff members noted for exceptional, personalized care
- Positive, hotel-like atmosphere and amenities
Concerns
- Slow or non-existent response to call buttons (mentioned by 7 reviewers)
- Inconsistent medication management and administration (mentioned by 4 reviewers)
- Poor communication from management and difficulty reaching doctors (mentioned by 4 reviewers)
- Neglect in basic hygiene and assistance with toileting (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily schedule to ensure they remain active?
- 2Could you walk me through your current process for medication management and how you ensure accuracy and consistency for residents?
- 3What is the standard protocol for responding to call buttons, and how do you monitor response times to ensure residents receive timely assistance?
- 4How do you ensure consistent communication between the nursing staff, the management team, and family members regarding a resident's health updates?
- 5With your hotel-like atmosphere, what kind of social activities or community engagement opportunities are available for residents to enjoy throughout the week?
- 6What is your procedure for coordinating care with attending physicians, and how easily can family members connect with the clinical team if they have urgent questions?
Personalized based on this facility's data
Key Review Excerpts
“The staff was accommodating, and more than understanding (due to the confusion caused”
“Cassie and Jerome were the most exceptional PT And OT that I coul have ever hoped for. Their knowledge, patience, kindness will not be forgotten.”
“I was in facility for 6 weeks and was taken care of. Here are people which made my stay outstanding: KITCHEN -Marife MAID - Heike CNA - Shiann CNA - Abbie CNA - Lynda CNA - Grace CNA -Crystal CNA - Joanne CNA - Joel CNA - Jayne RN - Regina RN - Irma RN - Heather RN - Elina RN - Analyn”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Advanced Health Care of Henderson has 40 federal deficiencies across three recent surveys, with most issues appearing corrected but some persisting. The facility struggles primarily with emergency preparedness, fire safety systems, and electrical equipment maintenance, with these problems recurring across multiple inspections. One infection control deficiency from the most recent survey remains uncorrected with no plan of correction provided.
Jul 18, 2025Routine5
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 23, 2024Routine12
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 21, 2023Routine23
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a properly installed medical gas master alarm panel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Federal Penalties
Fine
Jul 23, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Advanced Health Care of Henderson
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 17 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Miller Utah Trust, Dated August 22, 2019
Owner (parent company) · Organization
The Rnc Opportunity Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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