Sabal Palms Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 322 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.0)
- High staff turnover (51%)
Bottom 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility is highly recommended for its clean environment and excellent physical therapy team. However, families should be aware of potential communication gaps with social services and should proactively monitor the daily care of residents in the memory care wing, as some families have reported concerns regarding hygiene and privacy.
Google Reviews
Google Reviews
322 reviews on Google“Sabal Palms Health & Rehabilitation is widely praised for its clean, well-maintained environment and a highly effective physical therapy department. While many families report compassionate care and professional staff, there are recurring concerns regarding inconsistent communication, occasional understaffing, and the quality of food services.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Highly effective physical therapy and rehabilitation services
- Compassionate and attentive nursing/CNA staff
- Welcoming and professional front-desk reception
Concerns
- Inconsistent communication from management and social services (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor food quality and lack of variety (mentioned by 4 reviewers)
- Reports of neglect or lack of hygiene/privacy in memory care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; what is the best way for families to reach management to ensure consistent communication regarding their loved one's care?
- 2Given the size of the facility with 244 residents, how do you manage staffing levels to ensure that call lights are answered promptly and residents receive timely assistance?
- 3We’ve heard great things about your physical therapy program, but could you walk us through how you handle medical emergencies or urgent health changes during evening and weekend hours?
- 4Many families value a good dining experience; what steps are you taking to improve the variety and quality of the meal service for residents?
- 5For residents in memory care, how do you ensure that their specific needs for privacy and hygiene are consistently met throughout the day?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social life to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The difference is night and day. They take such good care of him. They call me anytime he needs an”
“The nursing team is attentive, responsive, and proactive. Care plans are explained thoroughly, and follow-through is consistent. The therapists are outstanding”
“The only thing I would like a little more of is communication. Other than that I feel blessed that my dad is in a wonderful place with good people taking care of him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to 6 deficiencies, signaling ongoing concerns about resident care and facility conditions. The facility has persistent issues with accident prevention and safety hazards, appropriate treatment and care delivery, and medication management across multiple surveys from 2021 to 2024. While all deficiencies show correction dates, the recurring pattern of safety and care problems, combined with family-initiated complaints, suggests potential systemic issues families should investigate thoroughly before choosing this facility.
Sep 23, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 22, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 25, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 23, 2024Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 8, 2022Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Feb 18, 2021Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Sabal Palms Health & Rehabilitation
for profit
Chain Affiliation
The Goodman Group
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 8 of 10
Ownership & Management
Owners
John B. Goodman 2006 Irrv Grantor Tr
Owner · Organization
Medinvest Company Limited Partnership
Owner · Organization
The Goodman Group Properties LLC
Owner · Organization
John B. Goodman 2006 Irrv Grantor Tr
Owner (parent company) · Organization
South Dakota Trust Company, LLC
Owner (parent company) · Organization
Benson, Randall
Owner (parent company)
Salmen, Thomas
Owner (parent company)
Weichert, James
Owner (parent company)
Wilson, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
322 reviews from families & visitors
Official Website
Visit sabalhcc.com
Medicare data downloads
Original nursing home datasets
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