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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 96 Google reviews
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East Bay Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean and well-maintained facility. Review the component ratings and current source records before deciding.
East Bay Rehabilitation Center receives polarized feedback, with many families praising the facility's physical therapy department and clean, well-maintained environment. However, there are recurring, serious allegations regarding neglect, poor communication, medication mismanagement, and theft of personal belongings. While some families report excellent, compassionate care, others describe a facility that is understaffed and unresponsive to urgent patient needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 106 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The therapy was great but I can say the rest not so much. The food is terrible. They offer alternatives but you are lucky if they actually bring it. The place itself is so outdated. Rooms are small and 2 people in them with wheelchairs is very difficult to navigate.”
“My partner of 23 yrs was there for 6 weeks and was mistreated by med techs by over medicated with pain pills which resulted in 2 falls within 3 hours apart and tried to coverup 1 of the falls.”
“The outside of the building and the grounds are immaculate, and the inside looks clean, freshly painted, and well maintained. Unfortunately, the same level of care is not given to the patients.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring problems across multiple areas, with families filing complaints that triggered inspections in 2024 and 2023. The most persistent issues involve medication management, care planning, and infection control, appearing repeatedly across surveys from 2020 to 2024. While the facility corrects deficiencies when cited, the pattern of recurring problems in core care areas suggests ongoing systemic challenges that families should carefully consider.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
East Bay Rehabilitation Center
for profit
Clear Choice Healthcare
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 4 of 9
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
96 reviews from families & visitors
Official Website
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