East Bay Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
While East Bay Rehabilitation Center is frequently praised for its physical therapy program and clean facility, the frequency of serious allegations regarding patient neglect and medication management is concerning. If you are considering this facility, we strongly recommend conducting unannounced visits and speaking directly with current residents' families about their experiences with nursing responsiveness and personal item security.
Google Reviews
Google Reviews
84 reviews on Google“East Bay Rehabilitation Center receives polarized feedback, with many families praising the facility's physical therapy department and clean, well-maintained environment. However, there are recurring, serious allegations regarding neglect, poor communication, medication mismanagement, and theft of personal belongings. While some families report excellent, compassionate care, others describe a facility that is understaffed and unresponsive to urgent patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful and responsive admissions staff
- Welcoming atmosphere for visitors
Concerns
- Neglect and poor nursing response times (mentioned by 8 reviewers)
- Medication mismanagement and over-sedation (mentioned by 4 reviewers)
- Theft of personal belongings and money (mentioned by 3 reviewers)
- Poor communication from management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on physical and occupational therapy here, how do you integrate those sessions into a resident's daily routine to ensure they stay active and engaged?
- 2I noticed some families have expressed concerns regarding response times for nursing assistance; what is your protocol for ensuring residents receive timely help when they call for support?
- 3How does your team manage medication administration to ensure accuracy, and what steps do you take to keep families informed about any changes to a loved one's prescriptions?
- 4We understand that personal belongings are important to residents; what security measures or labeling systems do you have in place to prevent the loss of personal items?
- 5Since communication is a priority for us, what is the best way for families to receive regular updates from management regarding their loved one's care and well-being?
- 6I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the dining experience and daily life at the facility?
Personalized based on this facility's data
Key Review Excerpts
“The therapy was great but I can say the rest not so much. The food is terrible. They offer alternatives but you are lucky if they actually bring it. The place itself is so outdated. Rooms are small and 2 people in them with wheelchairs is very difficult to navigate.”
“My partner of 23 yrs was there for 6 weeks and was mistreated by med techs by over medicated with pain pills which resulted in 2 falls within 3 hours apart and tried to coverup 1 of the falls.”
“The outside of the building and the grounds are immaculate, and the inside looks clean, freshly painted, and well maintained. Unfortunately, the same level of care is not given to the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing complaints that triggered inspections in 2024 and 2023. The most persistent issues involve medication management, care planning, and infection control, appearing repeatedly across surveys from 2020 to 2024. While the facility corrects deficiencies when cited, the pattern of recurring problems in core care areas suggests ongoing systemic challenges that families should carefully consider.
Feb 15, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Feb 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 19, 2023Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nov 5, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 20, 2020Routine3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
East Bay Rehabilitation Center
for profit
Chain Affiliation
Clear Choice Healthcare
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 4 of 9
Ownership & Management
Owners
Samuel B Kellet Qtip Mrtl Tr
Owner · Organization
Sbk Capital, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit eastbayrehab.com
Medicare data downloads
Original nursing home datasets
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