Ruston Nursing and Rehabilitation Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
- High staff turnover (57%)
- High RN turnover (56%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in NORBERT BENNETT & DONALD DENZ chain · $36,891 in fines
What this means for your family
While the physical therapy department is frequently cited as a strength, the facility has a recurring pattern of serious nursing neglect and poor hygiene. If you choose this facility, it is highly recommended that you install a camera in your loved one's room and visit frequently to act as a direct advocate for their care.
Google Reviews
Google Reviews
19 reviews on Google“Ruston Nursing and Rehabilitation Center receives highly polarized feedback, with a significant majority of reviewers reporting serious concerns regarding patient neglect, poor hygiene, and administrative dishonesty. While some families praise the physical therapy department, many others describe a lack of compassion from nursing staff and inadequate care for residents with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Occasional compassionate individual staff members
- Positive outcomes for some short-term rehab patients
Concerns
- Poor hygiene and unsanitary facility conditions (mentioned by 3 reviewers)
- Nursing staff lack of compassion and responsiveness (mentioned by 6 reviewers)
- Administrative dishonesty or failure to address complaints (mentioned by 4 reviewers)
- Inadequate medical care and neglect of basic needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, what specific steps are being taken to ensure consistent, responsive care for residents throughout the night and on weekends?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current daily cleaning schedule and how you ensure high standards of hygiene in resident rooms and common areas?
- 3How does your leadership team handle family feedback or complaints, and what is your process for ensuring those concerns are addressed in a timely and transparent manner?
- 4With the physical therapy department being a noted strength, how do you integrate those rehabilitation services into the daily routine for residents who are here for longer-term care?
- 5What protocols are in place to ensure that medication management is accurate and that residents receive their treatments exactly as prescribed?
- 6Can you describe the current activities program and how you encourage residents to participate in social engagement, especially for those who may have difficulty communicating their needs?
Personalized based on this facility's data
Key Review Excerpts
“My father was brought here after he had a triple bypass. He has dementia. His catheter broke and they left it for HOURS. He had a feeding tube and when he was admitted, they didn't feed him for TWO DAYS.”
“The rehab is okay but once you get to the care side it’s abysmal. The DON will lie to your face. Keep your loved ones out of here; however, if you can’t GET A CAMERA for the room it will at least be a deterrent.”
“My dad was here for rehab and had such wonderful care. Staff was very caring and worked with him to improve so he could come home safely.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
13
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple family complaints triggering inspections, including recurring issues with safety supervision that appeared three times and resulted in actual harm to residents. The most frequent problems involve care planning, nursing staff competency, and resident safety, with additional issues in medication management and environmental safety. While all deficiencies show correction dates, the repeated safety violations and high number of complaint-driven investigations suggest ongoing care quality concerns that families should carefully investigate before placement.
Jan 7, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 16, 2025Complaint4
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 16, 2025Routine6
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Apr 16, 2025
$9,113
Fine
Apr 16, 2025
$15,733
Fine
Oct 19, 2023
$12,045
Payment Denial
Oct 19, 2023
3-day denial
Ownership & Operations
Who Operates This Facility
Ruston Nursing and Rehabilitation Center, LLC
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
27 facilities nationwide
Chain avg rating: 1.7/5 · Rank 24 of 29 (Worst)
Ownership & Management
Owners
D&n, LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donald T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit rustonrehabcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.