Princeton Place-Ruston
Strong Medicare quality ratings; families often praise friendly and personable nursing staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
While many families report positive experiences with the staff, the recurring, serious allegations of neglect and poor medical monitoring are significant red flags. If you choose this facility, it is essential to conduct frequent, unannounced visits and maintain active communication with the administration to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
35 reviews on Google“Princeton Place-Ruston receives highly polarized feedback, with many families praising the staff's kindness and the facility's cleanliness, while others report severe, life-threatening lapses in care. Critical reviews allege neglect, poor hygiene, and understaffing, specifically citing instances where residents' health declined due to lack of medical attention. Families considering this facility should be aware of these conflicting reports and the importance of frequent, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and personable nursing staff
- Clean and well-organized facility environment
- Engaging activities and events
- Responsive administrative leadership
Concerns
- Neglect and failure to provide basic hygiene or medical care (mentioned by 3 reviewers)
- Chronic understaffing leading to safety issues (mentioned by 2 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, how do you ensure consistent, hands-on attention for residents during peak hours?
- 2I noticed your facility is active in responding to feedback online; how do you use that resident and family input to improve daily care protocols?
- 3With medication management being a critical area of focus, what specific systems do you have in place to ensure accuracy and timely administration for residents?
- 4How do you ensure that basic hygiene and personal care needs are consistently met, especially during shift changes or busy times?
- 5Could you walk me through your process for communicating with family members, particularly when they are having trouble reaching the nursing station by phone?
- 6I see you have a robust calendar of events; how do you encourage residents to participate in these activities to ensure they feel engaged and connected?
Personalized based on this facility's data
Key Review Excerpts
“Staff ignored her repeated calls for help, failed to properly treat or monitor a UTI that later progressed into sepsis, and did not provide even the most basic hygiene care.”
“I come in randomly and have never found her neglected in any way. I love how the staff communicates with the family.”
“I would advise anyone using or considering using this facility to pop up unexpectedly just to make sure your love one's are not being neglected and the staff are following the doctors order's”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Princeton Place-Ruston has 9 federal deficiencies across multiple surveys, including one complaint-triggered issue involving failure to properly report suspected abuse or neglect. The most recurring problems involve medication management, resident rights, and safety systems. All deficiencies have correction dates from the facility, though issues span from 2023 to 2025 suggesting some care areas may need ongoing attention.
Mar 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 10, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Keep all essential equipment working safely.
Aug 28, 2024Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 27, 2023Routine2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Princeton Place-Ruston
for profit
Chain Affiliation
Paramount Healthcare Consultants
14 facilities nationwide
Chain avg rating: 2.4/5 · Rank 3 of 14 (Best)
Ownership & Management
Owners
Dcz1 Ventures LLC
Owner · Organization
Jb & Bb, LLC
Owner · Organization
Butler, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Butler, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit princetonplaceruston.com
Medicare data downloads
Original nursing home datasets
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