Russellville Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews
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What this means for your family
While the facility is praised for its modern environment and therapy services, the recent reports of staff ignoring call lights and safety lapses are concerning. We strongly recommend visiting during off-hours or weekends to observe staffing levels and response times yourself before committing.
Google Reviews
Google Reviews
27 reviews on Google“Russellville Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the friendly administration and clean environment, while others report significant neglect. Critical concerns include slow response times to call lights, unprofessional conduct by staff, and instances of residents being left unassisted during medical needs or falls. Prospective families should be aware of the stark contrast between positive experiences and reports of poor oversight.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and approachable administration
- Clean and modern facility environment
- Positive experiences with rehab therapy services
- Welcoming atmosphere for family visits
Concerns
- Slow or ignored response to call lights (mentioned by 3 reviewers)
- Unprofessional staff conduct and poor bedside manner (mentioned by 3 reviewers)
- Inadequate supervision of residents during nights or weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing, what specific steps is the facility taking to ensure that call lights are answered promptly and that residents feel their needs are addressed quickly?
- 2I noticed the facility has a strong reputation for rehab therapy; how do you integrate those therapy goals into the daily routine for residents who are here for long-term care?
- 3With the current staffing rating being a strength, how do you ensure that same level of attentive care and supervision is maintained consistently during nights and weekends?
- 4We value a professional and respectful environment; what kind of ongoing training or culture-building initiatives do you have in place to support your staff in providing compassionate, high-quality bedside care?
- 5Could you walk me through your protocol for medical emergencies or sudden changes in a resident's health, especially during off-peak hours?
- 6What are some of the most popular social activities or community events that help residents feel connected and engaged with each other throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mother and I have been treated with respect and kindness from day one. They make the time to answer all our questions and if they don't know the answer they find out.”
“We would ring for help and no one would come. Literally had to go out on the hall and tell for help while the one person that was visible was laying on the couch watching TV while ignoring all the alarms my dad fell in the bathroom after ringing for help and noone coming to help for more than 30 minutes.”
“She had no complaints about the therapy, but had many complaints about everything else. At night time she had children running through her room emptying the trash and leaving her bathroom door open with the light on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues across multiple care areas, with some families filing complaints that triggered inspections. The most frequent problems involve nutrition and dietary services, infection control, and quality of care and safety supervision. Concerning patterns include repeated deficiencies in accident prevention and infection control programs appearing across different survey periods. While all cited issues have correction dates, the recurring nature of similar problems suggests ongoing challenges with maintaining consistent standards.
Feb 26, 2026Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 22, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Aug 22, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Oct 13, 2023Routine10
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 10, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Russellville Nursing and Rehabilitation Center
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 25 of 38
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit russellvillenr.com
Medicare data downloads
Original nursing home datasets
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