Legacy Heights Nursing and Rehab, LLC
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
Legacy Heights is frequently praised for its engaging activities and friendly atmosphere, making it a strong candidate for rehabilitation. However, families should be aware of reports regarding inconsistent communication and empathy during end-of-life care; we recommend meeting with the nursing leadership to discuss their protocols for family support during difficult transitions.
Google Reviews
Google Reviews
25 reviews on Google“Legacy Heights Nursing and Rehab receives praise for its compassionate staff, engaging activities, and pleasant facility environment. However, some families have reported significant concerns regarding staff empathy and communication during end-of-life care, suggesting a disparity in the quality of interactions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging daily activities and events
- Well-maintained and lovely facility decor
- Effective post-surgery rehabilitation care
Concerns
- Lack of empathy and respect from staff during end-of-life care (mentioned by 2 reviewers)
- Inconsistent communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star staffing rating, how does your team ensure consistent and proactive communication with families regarding their loved one's daily progress?
- 2I see that you have a strong reputation for post-surgery rehabilitation; could you walk me through how your team supports residents during the transition from intensive therapy to daily life?
- 3We noticed your facility has a lovely, well-maintained environment; what are some of the most popular daily activities or social events that residents are currently enjoying?
- 4When a resident is nearing the end of their life, what specific protocols or training do you have in place to ensure that both the resident and their family members feel deeply supported and treated with the utmost compassion?
- 5With your 4-star health inspection rating, what steps is the leadership team currently taking to address the recent state violation and ensure the highest standards of care moving forward?
- 6In the event of a medical emergency, how quickly can residents access specialized care, and how do you keep family members informed during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“The thing most noticeable to me inside Legacy is that the residents and the staff- from housekeeping to nurse to cafeteria worker to admin- all appear to be happy and joy-filled.”
“I was at Legacy for 44 days and I have only good things to say about my stay there! The staff was very helpful and friendly!”
“They treated my mother with the utmost respect and concern. I would've liked to have been kept better informed, but I always knew they were taking the best care possible of her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Legacy Heights shows a concerning pattern with families filing complaints about resident rights, care planning, and quality of care in 2024. The facility has recurring issues with food safety and dietary services across all three surveys, plus problems with fire safety, medication management, and staffing. While all deficiencies show correction dates, the repeated food safety violations and complaint-triggered issues suggest ongoing operational challenges that warrant careful consideration during your visit.
Jul 31, 2025Routine3
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 18, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Apr 18, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 20, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Ownership & Operations
Who Operates This Facility
Legacy Heights Nursing and Rehab, LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 38 (Best)
Ownership & Management
Owners
Hursh, Paralea
Owner
Sams, Jerry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit legacyheightsnr.com
Medicare data downloads
Original nursing home datasets
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