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Strong Medicare quality ratings; public reviewers often praise beautiful, serene campus grounds. Still worth an in-person visit.
based on 37 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Royal Oaks Manor-Bradbury Oaks has a strong overall Medicare rating. Public reviewers frequently mention: beautiful, serene campus grounds and engaged and social community atmosphere. Review the component ratings and current source records before deciding.
Royal Oaks is highly regarded for its beautiful, serene campus and its vibrant social community, with many long-term residents praising the sense of belonging. While many families find the staff kind and attentive, there are notable concerns regarding a decline in service quality and food standards following management changes.
Quality Themes
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Concerns
Rating Trends
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Distribution · 82 analyzed
The owner provides personalized responses that frequently reference the reviewer's name and specific details from their feedback. For negative or critical reviews, they use a consistent professional template that directs the reviewer to the Executive Director for direct resolution.
Personalized based on this facility's data
Key Review Excerpts
“Royal Oaks has a stunning campus of 15+ acres with California Live Oak trees and horses grazing across the road! Beautiful facilities! Friendly and interesting people with whom we've become close in just a couple of years!”
“One of the first things I notice when entering the building is that it doesn’t have the ‘smell’ that I’ve encountered in so many facilities like this. It is beautifully appointed, landscaped well and the overall physical aspect of the facility is very pleasant.”
“My parents moved into RO in 2021, and have had some health issues in the last year that have required me to have quite a bit of interaction with the Royal Oaks and Bradbury Oaks staff. I have found every individual working there to be extremely kind, attentive, and considerate.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern with families filing complaints that led to 6 deficiency findings, indicating ongoing care issues that prompted external reports. The most recurring problems involve medication management, accident prevention and safety, and treatment and care delivery according to resident needs. While all deficiencies show correction dates, the persistence of similar issues across multiple surveys—particularly safety hazards and medication errors—suggests systemic challenges that families should carefully evaluate during visits.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Federal Penalties
Payment Denial
Apr 15, 2024
15-day denial
Royal Oaks Manor-Bradbury Oaks
nonprofit
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 16 of 17
Owners
Humangood Socal
Owner · Organization
Humangood
Owner (parent company) · Organization
Key personnel
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